Claims Technician

Primary Details

Time Type:
Full time

Worker Type:
Employee

The purpose of this role is to provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.

Location: Miami, FL
- New Orleans, LA
- Atlanta, GA, Houston, TX
- Chicago, IL

Hourly rate for this role is: $24.00 - 35.75, depending on experience.

• Manages new claims enquiries, reviewing policy records and creating new claims.
• Develop effective relationships with internal and external stakeholders.
• Provides technical advice and guidance in areas of expertise.
• Respond to requests for claims advice and Management Information/reporting.
• Undertakes additional administration duties related to claims processing.
• Develop a good working knowledge of claims systems.
• Handles a portfolio of delegated authority claims.
• Contributes to the claims handling plans.
• Develop an understanding of relevant internal policies, processes and procedures.
• Acts as a point of reference to guide and advise others.

Preferred Work Experience includes:

• Experience in Commercial insurance services in a similar role.
• Customer service experience.

Preferred Qualifications include:

• Tertiary degree or equivalent combination of education and work experience.
• Bilingual English/Spanish (must have).

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

• Hybrid Working - a mix of working from home and in the office.
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis.
• Competitive 401(k) program with company match up to 8%.
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice.
• Tuition Reimbursement for professional certifications, and continuing education.
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community.

QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, or disability or any other legally protected status.

• Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management.