Claims Expediter

Job Description

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to join our team as a Claim Expediter. The role emphasizes a merit-based work-from-home program and provides structured training with the flexibility to work remotely after initial in‑person training.

• Contact involved parties, describe the claim process, initiate completion of claim documentation, confirm the amount of loss, and pay the claim as dictated by company guidelines.
• Acquire knowledge of basic, limited claim‑handling procedures and recognize when exceptional circumstances require involvement of the branch manager, claim supervisor, or a branch/field/senior claim representative.
• Answer customer inquiries related to pending or unresolved claims.
• Assist in handling subrogation or salvage.
• Maintain regular and predictable attendance in meeting a defined work schedule to achieve service objectives.
• Use computer‑based information for reference, enter data into computer systems, and develop specialized habits related to assigned work.
• Perform support staff functions.
• Study and obtain the appropriate adjuster’s license(s), if required by statute in the jurisdiction employed, within the time prescribed by the company or statute.

• High school education or its equivalent is preferred.
• Experience in customer service.
• Above‑average communication skills (written and verbal).

Auto-Owners offers a friendly work environment, structured training program, employee mentoring, and an excellent compensation/benefits package, including a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs. The company also provides generous paid time off, including holidays, vacation days, personal time, and sick leave.

Auto-Owners Insurance is an equal opportunity employer. The company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

* Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.