Claims Technician

Job Opportunity

The purpose of this role is to provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.

• Location:
  
  Miami, FL
  - New Orleans, LA
  - Atlanta, GA
• Hourly rate: $21.75 – $32.50, depending on experience
• Location:
  
  Houston, TX
  - Chicago, IL
• Hourly rate: $24.00 – $35.75, depending on experience
• Work arrangement:
  Hybrid – expected to be in the office 2‑3 days per week

• Manage new claims enquiries, review policy records and create new claims.
• Develop effective relationships with internal and external stakeholders.
• Provide technical advice and guidance in areas of expertise.
• Respond to requests for claims advice and Management Information/reporting.
• Undertake additional administration duties related to claims processing.
• Develop a good working knowledge of claims systems.
• Handle a portfolio of delegated authority claims.
• Contribute to the claims handling plans.
• Develop an understanding of relevant internal policies, processes and procedures.
• Act as a point of reference to guide and advise others.

• Experience in Commercial insurance services in a similar role.
• Customer service experience.

• Tertiary degree or equivalent combination of education and work experience.
• Bilingual English/Spanish (must have).

The salary range for this role is provided above. The offer will be based on the role’s complexity, location, and the candidate’s professional background, including education and experience. In addition to base salary, full-time employees are eligible for QBE’s annual discretionary bonus plan.

• Hybrid working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis
• Competitive 401(k) program with company match up to 8%
• Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition reimbursement for professional certifications and continuing education
• Employee Network and Community – QBE supports six Employee Networks and many ways to give back to your community

QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, disability, or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future sponsorship.