Hybrid Collections Specialist

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• Guaranteed hourly rate + uncapped commission ($65, OTE)
• Hybrid schedule: work from home and in-office days
• Full-time, Monday to Friday schedule
• Paid Time Off
• 401(k) plan + employer matching contributions
• Medical, Dental, Vision insurance with employer contributions
• Company provided EAP (Employee Assistance Program)

National Service Bureau (NSB) is seeking Hybrid Collections Specialists to join our team at our offices in Bothell, WA and Sarasota, FL. NSB is a family-owned, People First company focused on Insurance Subrogation and Accounts Receivable Management with more than 40 years of industry experience.

• Communicate via phone with people from all backgrounds and personalities
• Make outbound calls (75+ per day)
• Use software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Coordinate with team members on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

• Training in-office before starting hybrid work
• Ability to work a hybrid schedule of work from home and in-office days once collector target metrics are met
• Secure home office: dedicated high-speed internet (Cable, DSL, Fiber) with a hardwired connection (not Wi-Fi), 100 Mbps down, 10 Mbps up, latency