Auto Claims Trainee: Investigate Evaluate & Negotiate

Job Description

The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority.

We are seeking motivated individuals to begin a rewarding career in the insurance industry as a Claims Adjuster Trainee. You will investigate and verify the details of automobile accidents, including obtaining police reports, collecting witness statements, confirming coverage, and determining liability.

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

This job does not have supervisory duties.

• Automobile Accidents
• Call Center
• Customer Service
• De‑Escalation
• Detail‑Oriented
• Insurance Industry
• Insurance Policies
• Investigative Thinking
• Multitasking
• Negotiation
• Stress Management

Base compensation offered for this role is $22.84 - $29.57 hourly and is based on experience and qualifications. Total compensation includes the base rate plus incentive pay (commission, bonus, etc.) as applicable.

This is an in‑office position located at either our Charlotte or Winston‑Salem, NC offices.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.