Claims Assistant

Job Overview

Cherokee Insurance, a leading commercial Property/Casualty insurance provider, is seeking a Claims Assistant to work on-site at our corporate office in Sterling Heights, MI. This entry level role supports the Claims Coordinator, Manager, and Adjusters with claim processing tasks.

• Provide general assistance to Adjusters, the Claims Coordinator, and Claims Manager in opening, adjusting, and closing claims.
• Check for police reports online and attach them to claims when available.
• Get mail when mail is called and distribute incoming faxes.
• Process BRICS payments, stop pays, form letters, and miscellaneous documents for adjusters.
• Proofread, attach, and mail out BX payments.
• Process total loss titles, subrogation payments, and Right Signature requests.
• Run claim searches and address searches in ISO; report claims to ISO.
• Send out certified letters, answer claims calls, and provide customer service to insureds, claimants, and other parties.
• Assist adjusters working from home by processing documents, scanning claim files, and providing support.
• Help back up front desk/phones when needed.
• Run title searches and MVRs.
• Print and distribute Review Works in the Claims Coordinator’s absence; pull daily mail and distribute.
• Assign new claims in BX and monitor and distribute claims emails.
• Scan and send field adjusters’ mail.
• Check with adjusters and offer assistance if needed.

• Computer literacy required; proficiency in various software types.
• Good oral and written communication skills.
• Good customer service skills.
• Ability to manage time and prioritize multiple tasks.
• Development of conceptual knowledge of insurance claims processing at Cherokee and implementation of improvements.

Level: Entry level, with increasing responsibility and advancement opportunity based on needs and performance.

Education:

College coursework preferred but not required. High school diploma required.