Personal Lines Account Manager

Job Description

The Account Manager position is responsible for delivering a prompt, accurate and positive client experience while effectively advocating for client needs. Successful candidates for this position will support and service a wide range of personal lines accounts such as homeowners, umbrella, life, and auto insurance.

• Paid Time Off (PTO)
• Work from Home
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

• Interact with clients and colleagues in a proactive, friendly, and professional manner.
• Equip clients decisions regarding changing coverage needs and additional available coverage options throughout client lifecycle.
• Field underwrite, countersign, and respond to underwriter follow-ups on all cross-sold and re-written policies.
• Assist clients with payment issues and changes as needed.
• Process all endorsement requests and maintain policies in compliance with Comma’s minimum coverage standards.
• Retain proper records of all transactions and maintain up-to-date client-specific notes, stored appropriately in Comma’s system.

• At least a high school diploma (or equivalent)
• Previous sales or customer service experience (does not have to be within the insurance industry)
• Must possess and maintain a valid P&C, and Life Insurance License