Claims Representative Entry Level

Join our Rapid Resolution team by leading claim investigations, assessing liability, and driving fast, fair resolutions for policyholders. This position will be located at our ElPaso,TX office following the hybrid work model and is NOT available for remote work.

• Verify coverage, compensability and reasonable payments by thoroughly reviewing the policy, accident details and other pertinent information related to the claim.
• Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, police reports, and other evidence.
• Evaluate claims exposure appropriately, establishing timely reserves.
• Comply with industry regulations, legal requirements and internal company policies through thorough documentation of all decisions, correspondence, and discussions throughout the life cycle of the claim.
• Support customers with empathy and understanding, assist them through difficult situations, and effectively communicate the claims process, ongoing claim status and decisions, including reasoning.

• Bachelor’s degree or equivalent work experience.
• Previous insurance related and/or customer service experience is preferred.
• Ability to professionally communicate verbally and in writing.
• Ability to exercise effective time management skills.
• Shows technological aptitude.
• Ability to obtain and maintain state licensing requirements.
• Associate must be able to travel as necessary.

• Hybrid work model:
  Monday and Friday work from home if you choose to, Tuesday through Thursday work in office.
• Work‑in‑office workspace and materials for home office plus laptop provided prior to start.
• Meal subsidy available for associates who report to an office.
• 401(k) plan with dollar‑for‑dollar match on the first eight percent, immediate vesting.
• Tuition reimbursement program through Sentry University (SentryU).
• Generous paid‑time‑off plan, volunteer‑time off.
• Group medical, dental, vision, life insurance, parental leave.
• Health and wellness benefits; employee assistance programs.
• Sentry Foundation gift matching program.

Equal Employment Opportunity – Sentry is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, national origin, religion, sex, disability, age, marital status or sexual orientation.