Claims Handler

About the role Claims Handler

Hybrid | 3 days in Ringmer Depot

Looking to take ownership of complex claims in a dynamic, fast-moving environment? Want to play a key role in protecting a major highways contract while delivering excellent customer outcomes?

We’re looking for a Claims Handler to join our East Sussex Highways team – someone who thrives on investigation, negotiation, and making sound decisions under pressure.

No two days are the same. You’ll be at the heart of managing highways-related claims, including property damage and vehicle incidents, ensuring each case is handled fairly, efficiently, and in line with legislation.

You’ll:

• Take ownership of highways claims from start to settlement
  , working to SLAs, KPIs and agreed authority levels
• Investigate claims in detail to determine liability, including applying Section 58 of the Highways Act
• Work closely with members of the public, local authority clients (ESCC), and operational teams
• Assess claim values, set reserves and drive cost‑effective outcomes
• Prepare claim packs and support payment processes
• Manage documentation and maintain accurate records across systems (LACHS, Confirm, One Network, CRM JADU)
• Handle appeals and complaints with professionalism and care

You’re a confident, organised and customer‑focused professional who can balance empathy with commercial awareness.

You'll bring:

• Experience handling third‑party claims (Public Liability or RTA)
• Strong knowledge of Civil Procedure Rules
• Excellent communication and customer service skills
• Ability to prioritise workloads, meet deadlines and hit targets
• Solid IT skills (Word, Excel, data systems)
• Understanding of GDPR and Treating Customers Fairly (TCF)
• A proactive mindset with the ability to adapt and take initiative

• Knowledge of EL/PL protocols and the Highways Act
• CII qualification
• Experience with small claims litigation

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

Balfour Beatty Living Places works in long‑term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality,

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, https://disabil

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all.