Mechanical Breakdown Adjuster

Primary Details

Time Type:
Full time

Worker Type:
Employee

Mechanical Breakdown Adjuster

The purpose of this role is to utilize standardized procedures in adjudicating mechanical breakdown claims. Answer telephone calls from repair facilities and customers holding a service contract or policy to answer questions, give instructions, and obtain information to complete the claims adjudication process. Determine if there is coverage in adjusting a claim by using and interpreting the terms and conditions of a service contract or policy.

Ensure the cost effectiveness of adjudicating a claim by negotiating parts and labor and possibly resourcing parts to assist the company in meeting our customer needs and our obligations for both our RV and Automobile customers.

Greenwood Village, CO

Hybrid working expectations. This position is in a call center environment.

During training work hours will be 8:00 am to 4:00 pm MT. After training hours will be 9:00 am to 5:00 pm, 9:30 am to 5:30 pm, or 10:00 am to 6:00 pm MT, depending on the business needs. There will be opportunity for earlier shifts depending on performance and business needs.

$28.00 - 41.75

• Provide timely, personalized and quality customer service to both internal and external customers.
• Determine validity and adequacy of dealer repair orders and loss reports, ensure parts and labor charges are accurate and reasonable.
• Enter information into claims software to document claim and verify parts and labor pricing, and to adjust and settle claims.
• Respond to inquiries from customers according to the terms and conditions of the policy.
• Provide accurate and timely information to internal and external stakeholders by utilizing subject matter expertise on policies.
• Collaborate with team by escalating issues to upper-level claims professionals to facilitate the accurate assessment of complex exposures.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.

• National Institute for Automotive Service Excellence (ASE) certification
• A Claims Adjuster license from any state
• Must be able to acquire state adjuster licenses for assigned states

• Basic knowledge of Microsoft Office Suite applications, including Outlook, Word and Excel.
• Working knowledge of mechanical failures and repairs.
• Basic knowledge of material damage estimating processes, systems and requirements.
• Basic understanding of claims department processes and procedures.
• Basic understanding of insurance policy and contract language.
• Basic knowledge of claims legal regulations and processes.
• Spanish or French speaking a plus.
• Secondary school certification.
• Valid Driver's License.

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

• Hybrid Working - a mix of working from home and in the office.
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis.
• Competitive 401(k) program with company match up to 8%.
• Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice.
• Tuition Reimbursement for professional certifications, and continuing education.
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community.

QBE provides equal employment opportunities to applicants and employees without regard to race, color, gender, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, or disability or any other legally protected status. QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Analytical Thinking, Appraisal Process, Auto Insurance Claims, Call Center Management, Communication, Creative Thinking, Critical Thinking, Customer Service, Customer Value Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Risk Management, Stakeholder Management