Complex Claims Specialist - Remote

About Us

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance is seeking a Public Entity Professional Liability Complex Claims Specialist.

Proactively manages complex claims for Public Entity Professional Liability claims, School Board Liability and other specialty claims in accordance with Company claim policies, practices and procedures within delegated authority. Candidate is responsible for handling claims from inception to conclusion, while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Effectively evaluates and resolves coverage issues for Public Entity, School Board and Volunteer Emergency Services claims in order to maintain the highest professional customer service and technical standards, in a timely fashion and that all deadlines are met.
• Investigate claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, agents, witnesses and others having pertinent information.
• Effectively and efficiently present claims and claim trends to Claim and Underwriting Leadership to include discussion of coverage, liability assessment and ultimate exposure to the insured and company.
• Timely analyze information in order to effectively evaluate assigned claims to determine ultimate exposure to the insured and company.
• Effectively evaluate, negotiate and resolve claims within delegated authority utilizing the appropriate denials or releases.
• Effectively analyze claim in conjunction with policy to assess coverage availability and prepare appropriate coverage letters explaining coverage position to insureds/agents.
• Report on all cases going to trial on a timely basis and attend portions of trials when warranted or requested by management.
• Ensure proper referrals and timely updates to appropriate Reinsurer(s).
• Plans, reviews and conducts claims reviews and settlement conferences. Mediates complaints and disputes regarding claim resolution.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employee’s time and a valid driver’s license.

• Ability to properly address exposure and adjust files and expenses
• Ability to analyze claims presented, legal complaints, litigation reports and trend analysis to identify issues;
• Experience in complex coverage analysis and significant large loss evaluations;
• Superior communication, strategic thinking and problem-solving skills;
• Excellent presentation skills;
• Moderate proficiency with standard business-related software (including Microsoft Outlook, Work Excel, and PowerPoint);
• Sufficient keyboarding proficiency to enter data accurately and efficiently; and
• Must have valid state‑issued driver’s license in good standing and be able to drive an automobile.

• College degree required. Law degree or MBA preferred.
• 8+ Casualty claims handling experience.
• Experience handling Public Entity Professional Liability, Police Professional Liability and Employment Professional Liability claims required;

Selective Insurance offers a total rewards package that includes…