Casualty Claims Examiner

Location: Richardson, TX

Salary range: $69,700–$105,000 (commensurate with experience and location)

Sign‑On Bonus: $2,500

Work schedule / hybrid structure: Core hours Monday–Friday, 8:00 AM–4:30 PM CST. 3 days in‑office per week. Flexibility may be needed for early/late shifts.

Orientation period (Training & Transition 6 months): Monday–Friday, 8:00 AM–4:30 PM CST; up to 4 days in‑office per week until fully oriented.

Position:
Casualty Claims Examiner. Deliver world‑class service to clients through investigation, coverage determination, liability assessment, and bodily injury claim resolution.

• Minimum five (5) years of Bodily Injury claims handling experience
• Prior private passenger automotive liability claims experience
• Active adjuster license at time of hire
• Outstanding customer service and professional communication skills (oral & written)
• Understanding and compliance with Department of Insurance Guidelines and Requirements
• Exceptional negotiating skills
• Proficiency in Microsoft Office programs
• Highly organized and capable of multi‑tasking in a fast‑paced, high‑volume environment
• Litigation handling experience preferred but not required
• Demonstrated good judgment

• Provide customer service to policyholders and prospective policyholders, communicating and guiding them through the claims process
• Ensure coverage for each loss and all policy provisions before processing payments
• Investigate all aspects of the claim to determine liability percentage and legal responsibility
• Identify and evaluate claims indicators of fraud and appropriately elevate findings
• Use provided claims tools to evaluate liability and extent of damages
• Evaluate damages in accordance with investigative findings and establish value to pay only what is owed
• Negotiate claim settlements with insureds, claimants, and/or attorneys from letter of representation through settlement or verdict
• Authorize negotiated payment for established damages within designated authority
• Submit authority requests for evaluations that exceed personal authority
• Ensure all compliance requirements are met in a timely and professional manner and per guidelines
• Adjust reserves adequately on all new and existing claims
• Participate as an active member of claims forums as required
• Communicate findings to claims management team as needed for high exposure or unusual loss findings
• Perform other duties as assigned

• Comprehensive Total Rewards program with personalized coverage for you and your family’s overall well‑being
• Market‑competitive compensation, 401(k) savings plan with 6% match, performance and recognition‑based incentives, tuition assistance
• Additional benefits including mental health care, fertility, and adoption assistance
• Workplace flexibility via our GEICO Flex program, allowing work from anywhere in the US for up to four weeks per year

GEICO is an equal‑employment‑opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities unless it imposes undue hardship. We are committed to a workplace free from discrimination, harassment, and intimidation.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.