General Liability Claims Specialist

At Zurich North America Claims we acknowledge that work‑life balance and flexibility are a priority. The ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to work from their preferred location while facilitating in‑person connections and collaborations. Occasional office attendance may be required.

The selected candidate must be able to report to one of the following North American Claims offices:
Addison, TX;
Atlanta, GA;
Rocky Hill, CT; or Schaumburg, IL.

Zurich is currently seeking an individual interested in growing their career with our General Liability team. As a General Liability (GL) Claims Specialist, you will work with a diverse team of claims professionals to enhance your technical skills in GL policy interpretation and coverage analysis to effectively resolve claims.

• Handle non‑litigated GL claims of low to moderate exposure and complexity, such as slip/trip and falls, product liability, and other third‑party injuries resulting from premises liability exposures.
• Manage a caseload within specified authority limits from beginning to end with coaching and supervision.
• Collaborate and develop partnerships with internal and external points of contact, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
• Learn and develop knowledge of established protocols and industry best practices to ensure efficient, effective, and customer‑centric claims handling.

• Bachelor’s Degree and 2 or more years of experience in Claims Handling or Insurance; OR
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR
• Zurich Certified Insurance Apprentice including an Associate Degree with 2 or more years of experience in Claims Handling or Insurance; OR
• High School Diploma or Equivalent and 4 or more years of experience in Claims Handling or Insurance.

• Must obtain and maintain required adjuster license(s).
• Proficiency in Microsoft Office.
• Knowledge of insurance regulations, markets, and products.

• General liability claims handling experience.
• Active adjuster’s license.
• Experience collaborating across work groups.
• Ability to develop and maintain strong relationships.
• Understanding of the claims adjustment process and ability to determine scope/exposure for losses.
• Knowledge of vendor utilization and litigation strategy development.
• Financial and actuarial/reserving concepts comprehension.
• Familiarity with negotiation strategies and alternative approaches.
• Strong organizational and time management skills.
• Customer service experience.
• Strong analytical, critical thinking, and problem‑solving skills.
• Excellent verbal and written communication skills.

The pay range for this position is $49,500.00 – $81,000.00, with short‑term incentive bonus eligibility set at 10%. Short‑term incentives and merit increases may also be available. Compensation is based on role, location, skills, and experience and follows local laws to ensure fair compensation.

Zurich North America offers competitive pay and comprehensive benefits for employees and their families.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033.

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Locations:
Rocky Hill, CT;
Addison, TX;
Atlanta, GA;
Schaumburg, IL.

Remote Working:
Hybrid.

Schedule:

Full Time. Employment Sponsorship Offered:
No.