BIA Customer Service Agent - Personal Lines - HYBRID

Overview

As a member of the Arbella Insurance Group, Bearingstar is one of the leading property and casualty insurance providers in Massachusetts and Connecticut, writing over $100 million in premium. Bearingstar combines an independent agency feel with the strength and resources of a large parent company, enabling competitive salaries, bonus above commission, excellent benefits, and robust training and development programs.

The position is available in Massachusetts towns including Abington, Fall River, Methuen, Norwood, and Taunton.

• Act as the agency representative to clients, fellow professionals, the public, and the general business community.
• Provide counsel and advice on new and/or additional insurance needs, explaining coverages and types of policies.
• Identify risk exposures and qualify potential prospects.
• Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders.
• Act as the first line of contact for the reporting and assignment of claim information for designated policyholders.
• Resolve general customer inquiries.

• Experience with Personal lines of Insurance.
• MA Property and Casualty license encouraged; training and support to obtain the license are provided.
• Customer Service & Sales skills are a must.
• Excellent interpersonal, oral, and written communication skills.
• Self‑starter capable of working independently and as a team player.

Estimated annual salary range: $57,500 ($29.00 hourly) – $64,350 ($33.00 hourly), based on skills and experience. Eligible for a profit‑share bonus program.

Medical, dental, 401(k) and retirement plans, wellness programs, flexible schedules, career development, and other competitive benefits.

37.5 hours per week. After complete 90‑day training, the role supports a hybrid model with occasional in‑office days and remote work.

Initial in‑house training for the first 90 days, followed by support to obtain the MA license if not already held.