Account Manager - Accident & Health

Primary Details

Time Type:
Full time

Worker Type:
Employee

Support Accident & Health (A&H) underwriting business strategy by handling daily operations. Manage account service activities as a primary client contact. Analyze and provide recommendations on policy related documents to ensure underwriting intentions are documented and accurately communicated to the policyholder. Partner with Product Management to ensure legislative requirements and corporate communications translate appropriately onto policy related documents.

• Locations:
  Atlanta, GA;
  Boston, MA;
  Marblehead, MA;
  Plano, TX; or Edina, MN
• Work Arrangement:
  This role is hybrid, where you will be expected to be in the office 2-3 days per week
• Salary range: $66,000–$123,500

• Provides all‑encompassing post‑sale customer service support for assigned new business and renewal blocks of business.
• Support a dedicated team of Underwriters and Business Development Leaders to ensure smooth delivery of client services.
• Responsible for the collection of required items to ensure timely policy issuance and underwriting requirements are met. Validates document terminology fits contractual needs to protect QBE against risk and requests any additional documentation, if necessary.
• Maintains ongoing account relationships by being the primary contact for claims and premium accounting post‑issuance, assisting with collection process, and ensuring commissions/applicable fees are accurate. Strong attention to detail to identify and remediate all issues.
• Manages new and renewal implementation processes for accounts including scheduling and leading implementation calls. Ability to provide strategic guidance as a follow up to these calls.
• Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of support by meeting or exceeding industry standards.
• Provides assistance with renewals inclusive of producer outreach, helping with renewal calls and the gathering of RFP data. Inclusive on producer outreach calls in conjunction with Business Development Leaders.
• Assists Business Development Leaders with meeting scheduling, gathering of marketing data, presentation creation, and reporting assistance as needed.
• Reviews employer plan documents and amendments for alignment with policy language; leads collaboration efforts to determine rate or policy term impact and evaluates risk to business operations and loss ratio.
• Consults and advises management on trends in employer plan language and data quality of required reporting and final underwriting requirements; monitors policies and ensures changes in rates, terms, medical management and claims are handled with minimal risk to the organization.
• Develops strong underwriting knowledge and assists with final underwriting requirements.

• Bachelor's Degree or equivalent combination of education and work experience.

• Strong customer focus with ability to develop strong customer relationships.
• Ability to communicate in a clear, well‑organized, professional manner both written and verbal.
• Effective organizational skills; manage and prioritize competing responsibilities concurrently and effectively.
• Proven critical thinker to resolve problems.
• Capable of working in a fast‑paced environment.
• Work independently with little supervision or direction.
• Collaborate with internal and external customers.

The salary range for this role is provided above. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full‑time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

• Hybrid working – a mix of working from home and in the office.
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis.
• Competitive 401(k) program with company match up to 8%.
• Well‑being program including holistic wellbeing coaching, gym membership, confidential…