Claims Property Senior Field Representative; Cleveland, OH- remote

Candidate must be located in the Cleveland, OH or surrounding area

If you’re excited about this role but don’t meet every qualification, we still encourage you to apply! At Grange, we value growth and are committed to supporting continuous learning and skill development as you advance in your career with us.

Summary: This position is responsible for investigating, evaluating and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling.

• Handles moderate to large complexity Personal and Commercial Lines Claims.
• Ability to handle large losses with oversight as dictated by workloads.
• An active member of the mid-level large loss team.
• Perform onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages.
• Pursuant to line of business strategies and good faith claim practices: document all claim activity to support the claim file, including the recognition and documentation of SIU and Subrogation opportunities and refer accordingly.
• Create a high level of policyholder satisfaction by complying with established service standards.
• Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
• Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and experts.
• Creates alignment regarding policy and procedures across vendors for handling losses.
• Serves as a technical subject matter expert for the department. Proactively works with leadership to leverage subject matter expertise in a manner to support line of business initiatives.
• Identify trends and share best practices across group and within line of business.
• Active member of catastrophe team, which may include overnight travel on short notice for what could be extended periods of time, in order to investigate, negotiate and settle assigned claims.
• Responds to inquiries from policyholders, agents, internal partners and others.
• Contribute to a positive work environment by positively influencing others, striving for high performance results with a "can do" attitude. Exhibit accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
• Assist leadership with the technical evaluation during candidate selection processes.
• Serves as mentor to members of Claims team.
• Operates and maintains company vehicle.
• Must be located in the Cleveland, OH or surrounding area.

High school diploma or equivalent education plus 3-5 years claim experience preferred. Bachelor's degree in related field preferred. Must possess ability to work independently in a remote setting with strong communication, time management and organization skills. Proficient with personal computer and app technology. Demonstrated ability to interact with customers and agents in a professional manner. Valid driver's license and good driving record required.

Lifting requirement of 40-50 pounds, ability to climb up on roofs and work in confined spaces. State specific adjusters’ license may be required.

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on employee feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave, and expanded categories of bereavement leave.

We are committed to maintaining a discrimination‑free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.