Sr. BI Claims Adjuster; Personal Auto

Job Details

Title:

Sr BI Claims Adjuster/Sr Resolution Specialist (In-Office Only)

Location:

Home Office – Fort Worth, TX 76117

Position Type:
Full Time

Salary: $75,000.00 – $90,000.00

Ag Workers is a specialized insurance company that has served the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and values work‑life balance.

As a Resolution Specialist Level I, you will investigate all auto lines claims by competently evaluating, disposing, and settling claims with moderate supervision. You will examine investigations, determine and evaluate coverage, liability, and damages, and settle within the proper reserves. This is an in-office position.

• Evaluate and investigate policy coverage, liability, and damages in a timely manner following a set of general claim and statutory guidelines.
• Assist customers and claimants with problems or questions regarding claims by phone or written correspondence, while providing a high level of customer service.
• Establish initial reserves for all potential exposures and adjust as appropriate.
• Conduct thorough investigations including but not limited to obtaining necessary documents, forms, and witness statements, as well as recording statements.
• Ensure timely assignment of appraisals using company‑approved vendors, determine accident‑related damages, and provide rental vehicles to insureds and claimants as needed.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved authority.
• Effectively manage outside vendors utilized.
• Recognize recovery opportunities regarding total loss and salvage, as well as subrogation.
• Maintain in‑depth knowledge of insurance regulations within the states where Ag Workers is licensed.

• Excellent customer service with the ability to manage difficult interactions calmly and professionally (de‑escalation) while prioritizing customer experience.
• Strong emotional intelligence and the ability to demonstrate empathy and understanding in every customer interaction.
• Effective written and verbal communication skills.
• Strong attention to detail, excellent organizational skills, and the ability to multitask multiple priorities effectively.
• Excellent investigative and problem‑solving skills.
• Excellent interpersonal skills to maintain relationships, collaborate well, and mentor those with less experience.
• Strong ability to prepare and present accurate, reliable, and factual reports with recommendations to appropriate parties.
• Ability to exercise good judgment and discretion when handling confidential information.
• Proficiency with Microsoft Operating Systems and Office
  365 products including Outlook, Teams, and Excel.
• Proficiency with Insure Soft/Diamond Policy Management System or a similar claims management system.

• High school diploma or equivalent.
• Must possess a valid Texas Adjuster License and maintain CE requirements.
• Preferred: CPCU, CLMP, AIC, INS, or other insurance‑related courses.
• Minimum 5–8 years of experience as a Bodily Injury and Large Loss Specialist.

• 100% Company‑Paid Medical Insurance (Premium Gold‑level PPO Plan)
• 100% Company‑Paid Dental Insurance
• Company‑Paid Life Insurance
• Company‑Paid Long‑Term Disability
• Company‑Paid Financial Counseling & Tools with Ramsey Solutions
• 401(k) with 100% match up to 5% contribution
• 3 Weeks of PTO after 90 days
• 8 Paid Holidays with several Paid Early Release Days