SIU Field Investigator - VA

Job Overview

National General (part of The Allstate Corporation) is seeking a SIU Field Investigator based in Richmond, VA. The role involves investigating and analyzing complex, multi-discipline coverage and claims referred to the Special Investigation Unit (SIU) for potential fraud. The investigator handles a mix of attorney‑represented and unrepresented auto claims and occasionally homeowner investigations. The position includes mentoring less senior employees.

• Enter SIU claim data into multiple SIU systems.
• Review investigations with fraud outcomes to validate whether denial is appropriate.
• Update files with investigation outcome and, when no fraud or insufficient evidence is found, return file to MCO for further handling and settlement.
• Conduct complex online data application searches, research, and evaluation.
• Conduct complex site inspections, including body shops, medical clinics, and loss locations.
• Conduct thorough investigations of claims that are potentially fraudulent to determine if payment is warranted, including scene investigations and surveillance as needed.
• Validate that information obtained through investigation is true and accurate and follow up on all possible leads.
• Summarize documents and enter into claim system notes, documenting a claim file with notes, evaluations, and decision‑making process.
• Utilize analytic tools or SIU field intelligence to identify complex claims for investigation and/or provide support in the evidence of the fraud and damages.
• Research and respond to complex customer communications, concerns, conflicts, or issues.

This role does not include supervisory duties.

• Analytical Thinking
• Auto Insurance Claims
• Claims Processing
• Collision Investigation
• Complex Claims handling
• Crash Investigations
• Crime Scene Investigation
• Critical Thinking
• Documentation
• Evidence Gathering
• Fraud Investigation
• Information Collection
• Insurance Claims Investigation
• Researching
• Witness Interviewing

• SIU Investigator Cons I: $60,000 - $98,450
• SIU Investigator Cons II: $62,100 - $105,300
• SIU Investigator Sr Cons I: $68,500 - $117,700

Base compensation is based on experience and qualifications. Total compensation includes the above base plus incentive pay (commission, bonus, etc.) if applicable.

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home receive a monthly connectivity reimbursement to offset internet costs.
• Work-from-home employees must have a dedicated, private workspace, appropriate desk and seating, and reliable internet (minimum 50 MB download and 5 MB upload).

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor work visas. We maintain a firm policy of employing the best qualified individuals available for all jobs, prohibiting discrimination on the basis of ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation that adversely affects employment terms or conditions.