Claims Adjuster Trainee - National General

Job Overview

National General Insurance is currently hiring for an Auto Telephone Claims Adjuster Trainee.

The Claims Inside Auto Trainee investigates and confirms facts of loss for automobile accidents. The role determines coverage, liability, damages, and adjusts and negotiates claims within authority.

West Coast claims team:
Monday through Friday 8 am to 5 pm Pacific Time.

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants holding a resident producer license must formally surrender that license when instructed by the licensing team. By proceeding with the application, applicants acknowledge and accept these licensing requirements and agree to comply.

This position has no supervisory duties.

• Analytical Thinking
• Customer Centricity
• Customer Relationship Building
• Customer Service
• Learning Agility
• Process Oriented
• Results-Oriented
• Time Management

Base pay ranges from $22.84/hr to $29.57/hr, depending on experience and qualifications. Total compensation may include incentive pay such as commission or bonus.

National General Holdings Corp. is an Equal Opportunity employer – Veterans, Disabled and other protected categories. All qualified applicants will receive equal consideration for employment regardless of any characteristic protected by law. Applicants must have authorization to work in the United States; the company does not sponsor work visas.

Employees eligible to work from home receive a monthly connectivity reimbursement. A dedicated, private workspace and reliable internet (minimum 50 MB download, 5 MB upload) is required.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana for an employer to discriminate against a prospective employee on the basis of veteran status. National General Holdings Corp. is an Equal Opportunity employer for Veterans, Disabled and other protected categories, and all qualified applicants will receive consideration for employment regardless of any characteristic protected by law.