Branch Claims Representative

Auto-Owners Insurance offers a challenging and rewarding career focused on helping individuals and businesses achieve financial security after a loss.

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance is seeking a motivated claims trainee to join our team. This role handles entry-level insurance claims under close supervision through the life-cycle of a claim, including investigation, evaluation, and claim resolution.

The job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This position includes training and development through the Company’s claims training program for the assigned line of insurance.

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third parties
• Develop specialized skills including, but not limited to, estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling
• Ability to organize data, multitask and make decisions independently
• Above-average communication skills (written and verbal)
• Ability to write reports and compose correspondence
• Ability to resolve complex issues
• Ability to maintain confidentiality and data security
• Ability to effectively deal with a diverse group of individuals
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the ability to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Continually develop product knowledge through participation in approved educational programs

Auto-Owners offers a generous compensation package. For this position, the anticipated annualized starting base pay range is $50,000.00 - $81,500.00. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.

Auto-Owners offers a wide range of career opportunities. We provide a friendly work environment, structured training program, employee mentoring, and an excellent benefits package. Benefits include a matched 401(k), a fully funded pension plan (once vested), medical, prescription, dental, and vision insurance; associate, spouse and child life insurance; supplemental sick pay; long-term disability; health care flexible spending accounts and dependent care flexible spending accounts.

Additional benefits include generous paid time off (holidays, vacation days, personal time, sick leave and parental leave), adoption assistance, discounts on personal insurance, education matching gift program, student loan assistance program, gym membership and fitness class reimbursement, and a company car. If you’re looking to do rewarding work alongside great people, Auto-Owners is the place for you.

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

• Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.