Insurance Customer Service Commission Associate

Insurance Administrative Solutions, L.L.C. ("IAS"), an Integrity Company headquartered in Clearwater, Florida, is a third‑party administrator providing business process outsourcing for insurance carriers. IAS was formed in 2002 and administers policies for insureds across the United States.

Job Summary:

Agent customer service—including assisting agents with eApp issues and other questions and processing daily, weekly, and monthly commissions to agents while maintaining agent records.

• Assist agents with eApp process.
• Assist agents on the Agent Web Portal.
• Answer phone calls and email inquiries from agents and home offices.
• Process daily, weekly, and monthly commissions.
• Input new agents and make changes to existing agents in the admin system.
• Review daily Agent Load Error lists.
• Troubleshoot, research and solve any commission‑related issues or questions.
• Coordinate with New Business, Carriers, and Marketing Organizations to resolve license and appointment issues.
• Research returned agent payments and update demographic information as needed.

• High school diploma or GED equivalent.
• Up to 2 years of proven customer support experience; broker/agent environment experience preferred.
• Insurance background preferred.
• Familiarity with Microsoft Office products.
• Strong phone contact handling skills and active listening.
• Ability to adapt and respond to different types of people and tasks.
• Excellent communication and documentation skills.
• Ability to multi‑task, prioritize, and manage time effectively and efficiently.
• Reliable transportation and punctuality.

• Medical/Dental/Vision Insurance.
• 401(k) Retirement Plan.
• Paid Holidays.
• PTO.
• Community Service PTO.
• FSA/HSA.
• Life Insurance.
• Short‑Term and Long‑Term Disability.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.