State Farm - Claim Specialist - Property Field Inspection

State Farm
- Claim Specialist
- Property Field Inspection

Full-Time | Part-Time

North Nashville, TN

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather‑related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing remarkable service.

• Conduct on‑site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

This position is located in North Nashville, TN. The territory covers zip codes:
. Candidates are expected to work from home and use a mobile office/vehicle for in‑person appointments.

Hours are continually evaluated and may change based on business needs. Successful candidates must be able and willing to work flexible schedules, overtime, and/or irregular hours.

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage, and claim handling practices
• Knowledge of residential and commercial building construction
• Familiarity with local regulations and compliance requirements in the assigned territory
• Excellent communication and interpersonal skills
• Proven ability to handle difficult/emotional conversations with a customer‑minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail‑oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools
• Physical agility: frequent lifting, carrying, climbing ladder, navigating roofs, crawling in tight spaces
• May be required to complete Rope and Harness Safety Training
• A valid driver's license is required

• Bachelor's Degree in a related field or equivalent work experience
• Experience in handling complex or high‑value claims
• Construction background
• Water mitigation inspection experience
• Xactimate, Xact Contents knowledge

• Employees must complete all required training, including licensing exams and background checks as required by each state
• State Farm has pre‑employment assessments; prior participation may lead to additional testing

• Potential starting salary range: $59,059.65 – $90,000.00 annually
• Starting salary based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary
• Work‑life balance with a standard 38:45‑hour work week