Senior Insurance Customer Service Representative

# Senior Insurance Customer Service Representative Birmingham metro, Pinson, AL office (hybrid, with work-from-home flexibility) Full-time

We are seeking an experienced Senior Insurance Customer Service Representative to lead the client service experience s is a hybrid role based out of our Pinson office in the Birmingham metro, with flexibility to work from home. It is ideal for someone with strong insurance knowledge, excellent client service skills, and the discipline to manage day-to-day service needs for both new and existing clients with limited hand-holding.

The right candidate is self-motivated, organized, and resourceful, a true problem solver who can dig for answers, think through issues, and take ownership instead of waiting to be told every next step. You will have carrier resources, agency support, and a full team environment behind you.## What You Will Do
* Assist clients with policy questions, coverage changes, billing inquiries, claims questions, and general service needs across inbound and outbound communication.
* Process endorsements, renewals, certificates, evidence of insurance, cancellations, reinstatements, and other policy-related requests.
* Review client accounts and identify opportunities to improve coverage, increase retention, and deliver a better client experience.
* Communicate with carriers to resolve underwriting, billing, claims, and policy service issues.
* Build and maintain strong relationships with clients, carriers, and internal team members.
* Mentor and support other team members and help resolve complex service issues.
* Support agency procedures, service standards, and workflow expectations, and keep accurate records in compliance with insurance regulations.
* Track client issues, follow up on pending items, and identify ways to improve the service process.
* Take initiative to research, troubleshoot, and resolve problems when clear answers are not immediately available.##

What We Are Looking For
* Active Property and Casualty license required (Alabama; additional state licenses a plus).
* Previous experience in insurance customer service, account management, or a related agency role, preferably in a senior or lead capacity.
* Strong knowledge of personal lines insurance required.
* Ability to build rapport with clients and provide a high level of customer service.
* Excellent written and verbal communication, with the ability to explain insurance in clear, accessible language.
* Strong attention to detail and follow-through.
* Ability to prioritize, multitask, and manage a workload effectively in high-volume, time-sensitive situations.
* Comfortable with agency management systems, CRM tools, carrier websites, email, phones, and standard office software.
* Resourceful, curious, and a natural problem solver who can work through challenges without constant direction.
* Self-motivated, dependable, and able to work independently with minimal supervision.

Compensation Competitive salary based on experience, with the flexibility of a hybrid schedule, carrier resources, and a supportive team behind you.## Benefits
* Dental and vision insurance
* Paid time off (PTO)
* 401(k) retirement plan
* Continuing education and P&C license renewal coveredTCDS Insurance Agency is an equal-opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. Employment is at-will. If you need a reasonable accommodation to apply or to perform the essential functions of this role, let us know and we will be glad to help.##

Apply for This Role We review every application personally and respond to every qualified applicant.

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