Commercial Claims Specialist

Commercial Claims Specialist

Hybrid role:
Training 100% in-office (6‑9 months); post training 4 days a week in office and work from home 1 day a week

We are seeking a skilled Commercial Claims Adjuster to investigate, evaluate, and resolve complex claims across multiple states. This role requires expertise in commercial operations, liability laws, and policy interpretation.

Responsibilities:

• Conducts necessary investigations thru various communication channels to determine policy coverage and details of claims by correspondence, telephone, personal contact or through contact by staff adjusters with policyholders and/or their representatives, claimants, and other interested parties.
• Evaluates claims where insureds are business entities (e.g. owner-operators, fleets, or logistics companies) with multiple drivers or vehicles and partners with business owners, risk managers, fleet managers, and safety officers from insured businesses to guide claim resolutions.
• Manages claims with higher financial exposures including property damage in excess of personal auto thresholds, business to business contracts, third party logistics, or sub-contracted carriers
• Analyzes information and determines the Company's liability under the policy contract in losses involving commercial vehicles, including tractor-trailers, delivery trucks, and other commercial vehicles.
• Review and apply commercial auto policy forms, including combined single limits, MCS‑90 endorsements, and other excess coverage. Interpret and apply federal and state DOT regulations, including hours of service, driver qualifications, vehicle inspections, and FMCSA compliance.
• Determines possible subrogation recovery.

Requirements:

• Must have commercial claims experience - 1 year minimum
• Must be able to speak in a professional manner by telephone
• Must be able to attain and maintain the required licenses issued by the insurance departments of various states
• Must be able to handle heavy call volume in a fast paced work environment, resolve complex business problems and handle complicated customer issues
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information
• Must be able to work varying schedules to meet staffing or phone volume needs

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

We offer compensation and benefits built to enhance your physical well‑being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor‑made for you and your family's overall well‑being.
• Financial benefits including market‑competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition‑based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility
  - We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.