Specialty Casualty Claims Director

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

In this role, you’ll lead and develop a specialty casualty claims team, driving high-quality, timely claim resolution and consistent decision-making. You’ll guide strategy on complex claims—advising on coverage, reserving, and loss exposure—while ensuring strong compliance with internal standards and regulatory requirements. You’ll partner cross-functionally to address claim trends and escalations, and play a key role in overseeing litigated matters by shaping strategy, evaluating counsel, and driving effective, cost-conscious outcomes.

Through leadership, communication, and financial oversight, you’ll enhance team performance, strengthen claim results, and deliver a consistent, high-quality experience for stakeholders.

• Leads and develops the specialty casualty claims team to ensure high-quality, accurate, and timely claim resolution
• Monitors and reinforces reserve adequacy, accuracy, and timely updates across claims
• Reviews complex claims and advises on coverage, evaluation, loss exposure, payments, and resolution strategy
• Ensures adherence to claims handling procedures, best practices, and internal guidelines
• Oversees compliance with reserving and litigation standards
• Leads and participates in round-table discussions across Claims, Underwriting, Risk Control, and Marketing
• Addresses customer and regulatory complaints in alignment with compliance standards
• Participates in Claim Committee and other operational committees
• Ensures compliance with state and federal regulations
• Collaborates cross-functionally to resolve escalations and ensure accurate, timely reporting
• Oversees litigated claims, including counsel performance, strategy effectiveness, and cost management
• Reviews cases pre-trial to assess settlement opportunities and grants trial authority as appropriate
• Monitors team workload, performance, and overall operational effectiveness
• Models strong communication standards and ensures alignment across internal teams and external partners
• Supports budgeting, expense oversight (DCCE/AOE), and financial planning for the specialty casualty function

Bachelor’s degree or equivalent relevant experience.

Ten years of experience with commercial casualty claims handling in progressively responsible roles, including experience with handling litigated claims.

• AIC
• CIC
• AIM
• CPCU

• Ability to obtain applicable state licenses.
• Strong knowledge of specialty claim file handling such as Environmental, Construction Defect, Linebacker, EPLI, Law Enforcement, and/or UM/UIM lines of business.
• Superior knowledge of the claim functions.
• Excellent analytical ability and knowledge of legal liability and coverage.
• Excellent leadership qualities with ability to motivate staff in the handling and disposition of claims.
• Excellent knowledge of insurance contracts and legal aspects of court procedures affecting legal liability for casualty line of insurance.
• Ability to adhere to high standards of professional conduct while providing delivery of superior claims service.
• Strong knowledge of computers and claims systems.
• Superior organizational and written and verbal communication skills.
• Superior investigative and problem-solving abilities.

Occasional travel: a valid driver’s license with an acceptable motor vehicle report per company standards is required if driving.

The hiring salary range for this position will vary based on geographic location, falling within either of the following: $130,955 - $188,175 or $144,758 - $206,984. A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.