Claims Officer

Primary Details

Time Type:
Full time

Worker Type:
Employee

Open to all QBE office locations nationally

Fixed term contract positions, full-time hours

Hybrid roles – a mix of in office and work from home

We are looking for experienced Claims Officers to join our catastrophe claims team, managing end-to-end property claims from major events like hail, cyclones, storms, floods, and bushfires.

• Manage end-to-end catastrophe claims across events such as hail, cyclones, storms, floods, and bushfires.
• Apply case management expertise to assess, process, and resolve claims efficiently and empathetically.
• Handle property claims with accuracy and compliance, ensuring timely and fair outcomes for customers impacted by catastrophic events.
• Operate independently in a hybrid environment while contributing to a high-performing, collaborative team.
• Demonstrate resilience and sound judgement in a fast-paced, high-pressure setting.
• Uphold behavioural standards and foster trust through clear communication and ethical decision-making.

• Proven experience in claims or case management within insurance or similar environments
• Demonstrated portfolio management experience, managing multiple claims or clients concurrently
• Confident engaging with a wide range of stakeholders, with strong communication and relationship management skills
• Proven ability to navigate competing priorities, resolve conflict, and make sound decisions in a fast-paced environment
• High attention to detail with a strong focus on quality and compliance
• Customer-focused mindset with experience in roles involving multiple touchpoints and service delivery

• Hybrid Working – a mix of working from home and in the office to enhance work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• Case Management
• Claims Settlement
• Collaboration Tools
• Communication
• Critical Thinking
• Customer Service
• Data Privacy
• Detail‑Oriented
• Insurance Policies
• Intentional collaboration
• Managing performance
• Prioritization
• Problem Solving
• Risk Assessments
• Standards Compliance

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.