Recoveries Officer

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member‑owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger – a Community which is connected and supported to make a difference, while having some fun along the way!

When you join Capricorn, you become a part of something bigger than a typical company, because as a co‑operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around. We are purpose‑led and committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked!

And here are our commitments to you:

• Provide a diverse and inclusive workplace – because we know how important it is for everyone to be treated fairly and with respect.
• Give you flexibility – it’s important to recognise we are all unique and need to create work‑life balance.
• Offer paid parental leave – that supports both parents’ leave and their transition back to work.
• Create a fun environment – our social calendar is full up with a range of different virtual and face‑to‑face events to keep us connected.
• Work perks – that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

We’re seeking a customer focused professional to play a key role in supporting our Claims team. In this position, you’ll assist in minimising company expenditure by ensuring the prompt and fair process of claims recoveries according to the terms and conditions of the PDS and in accordance with company procedures in relation to the management of recoveries.

• Receive recovery notifications from Claims Officers and action all associated tasks.
• Manage all recoveries from the initial advice through to finalisation, including setting/updating the correct reserve on the file, reviewing all documentation and appointing service providers, including external recovery agents.
• Maintain recovery files and costs by the application of the correct protection interpretation, limits, and excesses, and ensure a high standard of file management and know‑how by maintaining knowledge of protection wordings, recovery and claims procedures.
• On complex claims, develop a strategy which enables the claim to be brought to finality as soon as possible.
• Maintain good member and staff relationships by making prompt decisions, maintaining good communication throughout the recovery process and following through with promises made.
• Maintain a high level of service to internal and external customers.

• Advanced skills in the use of MS Office including Outlook (essential).
• Intermediate understanding of relevant claims system (desirable).
• Sound analytical and problem‑solving abilities.
• Ability to show initiative and work with minimum supervision.
• Ability to negotiate with a focus on achieving a sound outcome for the organisation.
• Strong communication skills both verbal and written with good attention to detail.
• High level of service orientation.
• Conflict resolution skills.

• Experience in insurance/finance industry with desirable experience in claims or a debt/recovery position.

• Work flexibility – We’re all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy.
• Development Opportunities – your success is…