Property Adjuster - Columbus Metro

Division or Field Office: Property & Material Damage Div

Department of Position: Property Damage Dept

Work from: Home, within assigned territory

Salary Range: $56,367.00-$90,040.00*

* This range is national; actual salary depends on scope and complexity, skills, education, training, credentials, location (state), and experience. May be eligible for annual bonus.

• Premier health, prescription, dental, and vision benefits for you and your dependents.
  ** Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.
  ** We pay up to 97% of employees' monthly premium costs.
• Pension.
  ** Traditional pension plan; vested after five years.
• 401(k) with up to 4% contribution match. Offered in addition to the pension.
• Paid time off. Vacation, personal days, sick days, bereavement days, and parental leave.
• Career development, including tuition reimbursement for higher education and industry designations.

Additional benefits: company-paid basic life insurance; short- and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well‑being programs; paid volunteer hours; dollar‑for‑dollar matching of charitable gifts each year.

• This is a work‑from‑home position with the ideal candidate living and working within their assigned territory:
  Marysville, Union, Dublin, Logan, Marion, and Delaware, Ohio.
• The hiring manager may consider candidates for Property Adjuster II. Level offered will reflect experience and qualifications.
• Includes a company car with paid gas card.

Exercises independent discretion or judgment in handling property claims within designated authority. Also responsible for servicing the assigned territory and may handle litigated claims.

• Contact policyholders regarding property claims within level of authority. Conduct investigations, interview insureds and witnesses, inspect damage and prepare estimates. Evaluate and recommend coverage.
• Handle property claims within designated authority. Set and maintain adequacy reserves. Obtain and review reports, statements, records, and related material as required. Evaluate information to determine coverage and claim value. Determine payments and issue checks or decline as required.
• Document claim files and submit final report to file for closure.
• Identify subrogation situations and initiate appropriate action.
• Service assigned territory and bring claims to conclusion.
• Interact with agents and district sales managers on matters of mutual concern.
• Handle property claims involving damages or coverage. May handle litigated claims, negotiating with plaintiff attorney, or coordinating litigation with defense counsel as required.
• Develop and apply a working knowledge of estimating practices and procedures related to property claims adjustment.
• Attend industry‑related training and other sessions to stay current on policy changes, interpretation, or new legislation.
• Successfully complete Technical Learning Center Training within one year of hire date.
• Participate on catastrophe team when required.

The first five duties listed are essential functions. Employees are required to follow any other job‑related instruction and perform any other duties as requested by a supervisor or as required.

• Values diversity
• Nimble learning
• Self‑development
• Collaborates
• Customer focus
• Information management skills
• Cultivates innovation
• Optimizes work processes (IC)
• Job‑specific knowledge
• Instills trust
• Ensures accountability
• Decision quality

• Minimum educational and experience requirements:
  • High School Diploma or GED and two years of claims handling experience, or equivalent; or
  • High School Diploma or GED and successful completion of ERIE sponsored formal education; or
  • Bachelor's Degree (required).
• Additional experience:
  • Incumbent must live in assigned territory unless approved.
  • Requires serving on catastrophe duty; may need travel on short notice to other locations for periods > two consecutive weeks.
• Designations and/or licenses:
  • Willingness to pursue and complete Technical Learning Center Training required.
  • Successful completion of AIC 33 and AIC 35 preferred.
  • Willingness to obtain and maintain required licenses.
  • Valid driver's license and good driving record required.
• Physical requirements:
  • Use of personal protective equipment (PPE) required.
  • Ability to move over 50 lbs using lifting aide equipment; often 20-50%.
  • Climbing/accessing heights; rarely.
  • Driving; frequent 50-80%.
  • Lifting/moving 0-20 lbs; often 20-50%.
  • Lifting/moving 20-50 lbs; often 20-50%.
  • Manual keying/data entry/computing; often 20-50%.
  • Pushing/pulling/moving objects, equipment with wheels; occasional (