Online Investigations Specialist — Fraud & Social Media

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Full Time Professional Dubuque, IA, US

4 days ago Requisition

Salary Range: $41,600.00 To $47,000.00 Annually

With over thirty years of experience Marshall Investigative Group is a recognized leader in fraud investigations throughout the United States, Canada and Mexico. Our complete investigative services utilize the latest technologies to provide our clients with the most comprehensive solutions in the industry. Marshall Investigative Group continues to save our clients millions of claims dollars every year. Specializing in Insurance, Legal, Enterprise, Financial and Internet Investigations, we go beyond our customers’ expectations.

Our investigations are conducted with the highest level of confidentiality. We pride ourselves in having the finest talent with unrivaled experience, work‑ethic and dedication to serving our clients’ needs. Our expert staff’s varied backgrounds allow us to efficiently conduct all investigations and encompasses language skills including Spanish, Haitian, Creole, French, Italian, Arabic, Assyrian, Farsi, Mandarin Chinese, and Polish.

At Marshall Investigative Group our goal is to “exceed your expectations”.

We are looking for full-time agents to conduct Internet Presence Investigations. We are building a virtual team to help support the growth of our Internet Presence Department. Our agents have conducted thousands of successful Internet Presence Investigations, uncovering innumerable hours of videos, photos, and postings that capture content, saving millions of dollars on fraudulent claims.

• Strong technical proficiency with ability to use multiple software applications to conduct comprehensive database searches.
• Ability to navigate the Internet and possess a firm grasp of current social media platforms.
• Bachelor’s degree in Criminal Justice or a similar field of study preferred, not required.
• Law enforcement and/or claims training may be substituted for formal education.
• High School Diploma or equivalent is required.
• Willingness to learn how to establish, document, and independently pursue appropriate investigative strategies.
• Ability to use public record information systems.
• Qualify and obtain proper licensure.

• Conduct comprehensive online investigations and field record retrievals of questionable insurance claims and policies in compliance with legal and industry standards.
• Analyze results of investigations to determine the course of action.
• Perform thorough searches using insurance investigative databases, internal resources, internet resources and public records to locate parties and collect evidence to determine if potential fraud exists.
• Develop and maintain a rapport with local information networks, including law enforcement, vendors, and industry experts.
• Write detailed reports regarding information found and testify if needed at depositions, hearings, and trials.
• Conduct in‑house training as necessary.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job‑related selection or promotional criteria.

• Comprehensive Healthcare, Medical & 401K plans
• Opportunities for professional development and training
• Paid Time Off
• Employee Assistance Program & Opportunities for Advancement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.