Property Claims Adjuster II; Rocky Hill, CT - WFH

Overview

Field Claims Specialist II, Property – Nationwide® Property and Casualty team – located in Southwest CT (primarily Rocky Hill, CT) with a work‑from‑home arrangement. Average 3–4 days a week of travel to policy sites via company vehicle; occasional overnight travel may be required. The role may support additional territories in a desk adjuster capacity.

• Handles all assigned claims promptly and effectively, with little to no direction and oversight.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes, and adjusts reserves according to company practices to ensure reserve adequacy.
• Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of insurance and applicable product/services, court decisions, current guidelines, and policy changes and modifications.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
• Assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow‑ups through proficient use of claims and other related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
• May perform other responsibilities as assigned.

• Education:
  
  Undergraduate degree or equivalent experience.
• State licensing where required.
• Successful completion of required claims certification or training classes.
• Obtain Xactimate Level 1 certification within a year of start date.
• Obtain Xactimate Level 2 certification within two years of employment.
• 3–5 years of related property claims experience.
• Experience in a customer service environment, including flexible work schedules and extended work hours preferred.
• General knowledge of insurance theory and practices, and contracts and their application.
• Property estimating and automated claims systems proficiency.
• Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.
• Proven ability to meet customer needs and provide exemplary service by guiding customers through the claims process.
• Analytical and problem‑solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims.
• Ability to establish repair requirements and cost estimates for property losses.
• Organizational skills to prioritize work.
• Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repair persons, attorneys, agents and the general public.
• Ability to efficiently operate a personal computer and related claims and business software.
• Must be able to safely access and inspect rooftops using a ladder; capable of conducting physical inspections on rooftops up to a pitch of 8/12.
• Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

• Overtime eligibility:
  Not eligible (exempt).
• May require ability to sit and operate phone and personal computer for extended periods of time.
• Must be willing to work irregular hours, including on‑call and catastrophe (CAT) coverage.
• Requires physical inspections of property loss sites; may involve climbing ladders, balancing at various heights, and working outside in all weather conditions.
• May require overnight stays and on‑call duties.

• Medical, Dental, Vision, Life Insurance, Short and Long Term Disability.
• Paid time off (minimum 18 days for new hires, 9 paid holidays, 8 hours of Lifetime PTO, 8 hours of Unity Day PTO).
• 401(k) with company match and company‑paid pension plan.
• Business casual attire support and other benefits.

$62,500 – $115,500 annually (Field Claims Specialist II, Property).

Nationwide is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic protected by applicable law.