Commercial Insurance Account Manager - Specialty Programs & Certificates

JOB OVERVIEW

This team is based in the Atlanta, GA area & all work from home, but come into the Atlanta (Sandy Springs) office as needed for team & client meetings. The team works hard & plays hard; their teamwork & culture is a huge part of their success. They work on all lines of commercial insurance and their specialty is 100% working with sports‑related clients and is a mix of professional sport teams, franchises, organizations, and amateur sport teams and organizations as well.

This is an exciting opportunity to join a driven, energetic, fun team who loves to grow and develop their team members!

REMOTE – but candidates are recommended to live in the Greater Atlanta GA area and be willing & able to drive to EPIC's Sandy Springs GA office as needed for meetings.

• Strong, professional communication skills – both written and verbal.
• Ability to pivot between detailed written communication and detailed verbal conversations with clients or internal stakeholders.
• High attention to detail and ability to learn and understand software systems quickly.
• At least 1year of experience working for an insurance agency, broker or carrier, or a recent Risk Management / Insurance bachelor's degree (highly recommended).
• Adaptability to priority changes, deadlines, and love problem solving and coming up with solutions and answers to client questions.

• Day‑to‑day management of the EPIC Sports customized certificate issuance system.
• Communicate with insureds and certificate holders (municipalities, venue owners, etc.) to assess certificate needs and issuance.
• Correspond with insurance carrier partners to verify certificate and endorsement language compliance.
• Interact with clients during onboarding to determine short‑ and long‑term certificate issuance needs and present and educate on system capabilities.
• Day‑to‑day servicing of a range of specialty insurance programs, delivering solutions to hundreds of small business owners.
• Effectively communicate with clients and insurance company representatives.
• Respond to client questions, requests and projects in a timely manner.
• Provide placement services for clients, including assistance with completion of insurance applications, marketing/securing quotations from insurance carriers, reviewing and analyzing quotations, and providing proposals with recommendations.

• Excellent attention to detail.
• Strong written and verbal communication skills.
• Solution‑oriented mindset and approach.
• Strong time management and prioritization skills – can effectively triage third‑party requests.
• Highly responsive to client inquiries and requests, committed to EPIC Sports' 24‑hour goal.
• Personal passion for sports.