Field Auto Appraiser

Overview

As a Field Auto Appraiser at Allstate, you will be at the forefront of our claims process—meeting customers where they are, whether at their home, a repair shop, or a tow yard. You will take the lead in writing estimates and guiding customers through the repair or total loss process using a mix of in‑person visits, virtual inspections, and written communication.

Sign‑On Bonus: A $5,000 sign‑on bonus may be offered to qualified candidates who receive and accept an employment offer. Eligibility, payment timing, and conditions will be outlined in the official offer letter.

A sign‑on bonus of $1,000 is also available for candidates who hold an active appraiser license in Rhode Island or a licensed adjuster in Texas, Florida, or the candidate’s resident state (current employees and those previously employed by Allstate are not eligible).

• Act as the customer service expert by caring, empowering, and restoring, practicing empathy and clear communication for each casualty claim.
• Investigate casualty claims, review damage in detail, interpret policies, and determine coverage.
• Communicate with customers via phone, email, and video chat to explain the claims process and provide regular updates.
• Negotiate claims settlements with customers, vendors, third‑party carriers, and claimants using legal and business methodologies, handling challenging situations with tactical approaches.
• Utilize estimates tools, job aids, and settlement platforms, applying critical thinking to deliver results in a fast‑paced environment.
• Document claims accurately and in line with policy agreements, maintaining clear, timely records in the claims system.

• 3–5 years of auto collision estimating experience using CCC or Mitchell.
• High School Diploma or GED.
• Proficient written and verbal communication skills for customer interaction.
• Strong attention to detail and ability to produce precise, comprehensive estimates.
• Comfortable with technology and various claims‑processing platforms.
• Excellent time‑management and organizational skills to manage multiple assignments.
• Valid driver’s license and willingness to travel as part of the job responsibilities.

This position is field‑based and requires the applicant to be located in Rhode Island or Massachusetts. The role may qualify for a company car based on annual work mileage; until guidelines are met, a personal vehicle may be used with mileage reimbursements. Training is held for two weeks in Dallas, TX.

Applicants must obtain an adjuster’s license in multiple markets and an appraiser license in Rhode Island within 60 days of hire. All required licenses must be maintained, including continuing education and renewal obligations.

Compensation is $60,000.00 – $ annually, based on experience and qualifications.

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave and adoption reimbursement.
• Paid time off and tuition reimbursement.
• Wellness incentives.

Allstate generally does not sponsor individuals for employment‑based visas for this position. Allstate is committed to employing the best qualified individuals and prohibits discriminatory actions on the basis of ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation.

This policy applies to all aspects of the employment relationship, including hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Eligible employees working from home receive a monthly connectivity reimbursement. A dedicated, private workspace with reliable internet (minimum 50MB download and 5MB upload) is required.