Adjuster; Trainee Analyst II - HYBRID Denver

Job Description

Allstate’s inside Property Adjuster role is a hybrid position at the Greenwood Village Office. The role involves virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately while providing exceptional service to policyholders.

• Customer Service Expert – follow Allstate’s Claims Culture by caring, empowering, and restoring, and act with empathy.
• Investigator – independently investigate property claims, review damage, and interpret policies to determine coverage.
• Effective Communicator – use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, adapting to their preferred communication channel.
• Negotiator – evaluate and negotiate claim settlements with customers, vendors, carriers and claimants following legal and business standards.
• Problem Solver – use tools such as Xactimate, ClaimsX, and other platforms to resolve claims efficiently.
• Recorder – document all work in the claims system and maintain accurate records.

• Monday‑Friday, 8 am – 4:30 pm with rotating Saturday duty.
• Work from home Tuesdays and Thursdays.
• In‑office work Monday, Wednesday, and Friday.

• At least 1 year of customer service experience.
• Previous industry experience is highly desired.
• Proficiency in Xactimate and other virtual assessment software.
• Ability to assess property damages and determine claim coverage accurately.
• Strong negotiation and communication skills for remote interactions.
• Ability to work independently and manage time efficiently in a virtual environment.
• Detail‑oriented and organized.

• The program provides a foundation in claims, systems, and processes.
• Ongoing training opportunities for continuous improvement are available.

Depending on your office/area, you may need an adjuster and/or appraiser license. You must obtain the required license(s) within 60 days of hire. The hiring manager and licensing team will assist you.

Eligible for a $1,000 licensing sign‑on bonus if you hold the required active license(s). Previous Allstate employees are not eligible.

• Comprehensive benefits package from day one (healthcare, retirement, paid time off).
• Flexible scheduling and time‑off policy for work‑life balance.
• Initial and ongoing training to become proficient.
• 401(k) with company match, education reimbursement and other programs.
• Technology setup provided; home‑office workers receive monthly connectivity reimbursement.

None.

Critical Thinking, Customer Service, Decision Making, Negotiation, Time Management.

Base compensation: $47,500 – 60,320 annually, based on experience and qualifications.

The candidate will be required to submit to a background investigation. Allstate does not sponsor employment‑based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the state of Indiana and a discriminatory practice to refuse to employ a veteran.

For San Francisco and Los Angeles positions, employment is subject to the corresponding Fair Chance Ordinances.

View the “EEO Know Your Rights” poster and FMLA poster for information on applicable laws.

Allstate’s policy prohibits discrimination by any protected characteristic.