Senior Individual Disability Claims Specialist; Remote

Overview

At Guardian, we live our Purpose every day. We focus as a team to turn what's possible into a reality in the role of Senior Individual Disability Claims Specialist. You will use your creative mindset, persuasive writing, and investigative skills to dig deep resolving complex claim and policy matters, while partnering with other professionals offering nationwide travel opportunities representing Guardian with outstanding service putting our clients first.

This is an opportunity to make an impact on the lives of our clients when they need it most.

You are a professional with internal drive to investigate using critical thinking skills, assess policy matters, manage competing priorities, and meet deadlines. You are passionate about growing your career and confidently share ideas to continually improve both yourself and the organization.

• Be a decision maker and focus on solving complex problems, making timely but thoughtful decisions to resolve client issues.
• Analyze medical, financial, and other claim documents.
• Meet with customers in person when opportunities arise.
• Provide accurate claims decisions in a time‑sensitive and fast-paced environment, while adhering to state and Department of Insurance regulations.
• Be a leader across business divisions including internal and external partners.
• Be a resource for colleagues with less experience and contribute to department innovations.

• 5+ years of insurance claim handling experience (Individual Disability Claims).
• A college or university degree, or high school diploma with extensive relevant work experience.
• Demonstrated understanding of claim management techniques and critical thinking requiring analysis and/or investigation.
• Experience providing outstanding customer service.
• Attention to detail with demonstrated written and verbal communication skills.
• Ability to prioritize competing priorities with deadlines.
• Negotiating skills, solution strategies, and ability to apply appropriate resources.
• Solid understanding of Microsoft Office products, including Word, Excel, and Outlook.

This position offers the opportunity to work remotely. The primary office location for this group is Pittsfield, MA. Occasional travel to meet business needs will be required.

Salary Range: $80,610.00 - $. The salary range is a good faith estimate for the primary location. Salary will be determined based on education, experience, knowledge, and abilities. In addition to salary, this role may be eligible for annual, sales, or other incentive compensation.

Guardian provides opportunities to build communities and grow your career, with supportive, flexible, and inclusive benefits for full-time eligible employees. Interns are not eligible for most benefits. Guardian is an equal opportunity employer and is committed to providing accommodations for individuals with disabilities and pregnancy-related needs where feasible.

Visa Sponsorship:
Guardian is not currently sponsoring employment visas. You must be legally authorized to work in the United States without sponsorship.

Guardian may use AI tools in the recruitment process for initial screening; you may opt out or request alternative processes within ten business days of applying. Guardian retains applicant materials in accordance with its document retention policy. Current Guardian colleagues should apply through the internal Jobs Hub in Workday.

Guardian helps millions of customers realize their dreams through insurance and financial products and services. Our purpose is to inspire well-being and support a diverse workforce guided by high ethical standards. Learn more at