Claims Director-EMC Claims Solutions

Position Overview

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.
Position is eligible to work from home anywhere in the US

• Lead, coach, and develop Claims Solutions supervisors and staff, including performance management, succession planning, hiring, and employee development.
• Establish team goals aligned with KPIs and business objectives while fostering a collaborative, inclusive, and innovative culture.
• Manage staffing, workload distribution, budgets, and resource planning to ensure operational efficiency and fiscal responsibility.
• Provide leadership and technical oversight across General Liability, Workers Compensation, Auto Liability, Auto PD, and Professional Liability claims programs.
• Serve as the subject matter expert for complex coverage, liability, reserving, and claim valuation issues.
• Review high‑exposure, litigated, and escalated claims; provide settlement authority and resolution guidance.
• Audit claim files, monitor reserve adequacy, and ensure adherence to claims best practices, client handling instructions, and regulatory requirements.
• Build and maintain relationships with clients, agents, vendors, and internal stakeholders while delivering exceptional service.
• Communicate significant claim developments, reserve changes, coverage matters, and account activity to key stakeholders.
• Analyze loss trends, claim performance, and operational data to develop strategic recommendations and customized client reporting.
• Partner with clients to understand business needs and enhance claims processes, reporting capabilities, and service delivery.
• Develop and implement claims strategies, operational goals, policies, and staffing recommendations to support business growth.
• Oversee compliance, licensing requirements, litigation management, defense counsel performance, and multi‑state regulatory matters.
• Support business development efforts through client presentations, new account opportunities, vendor evaluations, and innovative service solutions.
• Participate in depositions, hearings, settlement conferences, audits, and Department of Insurance matters as needed.

• Bachelor’s degree, preferably in a business or insurance related field, or equivalent relevant experience.
• Ten years of claims handling experience in progressively responsible roles.
• Prior management experience.
• Prior experience handling commercial and workers’ compensation claims.
• Insurance designations, such as CPCU, AIM, AIC, preferred.

• Superior knowledge of the theory and practice of the claim function coupled with analytical ability and demonstrated experience of good judgment with legal liability and coverage.
• Excellent leadership qualities with ability to motivate staff in the handling and disposition of claims.
• Excellent knowledge of insurance contracts, medical terminology and legal aspects of court procedures affecting legal liability.
• Ability to make decisions under challenging circumstances.
• Excellent ability to translate technical ideas into more general terms for business customers.
• Excellent knowledge of computers and claims systems, including Microsoft Excel.
• Superior organizational and written and verbal communication skills.
• Superior investigative, relationship‑building, and problem‑solving abilities.

• Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards required if driving.

The hiring salary range for this position will vary based on geographic location: $121,263 - $174,253 or $134,038 - $191,687 (actual salary will depend on several factors).

• Life, medical, dental, vision and prescription drug coverage.
• Competitive paid time off plan and a full day of volunteer time off annually.
• 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards.
• Tuition reimbursement and professional development opportunities.
• Wellness initiatives to improve team member well‑being and reduce health insurance costs.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.