Auto Adjuster; MMR Claims - National General

National General is a part of The Allstate Corporation, offering a comprehensive range of insurance products including home, auto, accident, health, and specialty niche lines. Our network of independent agents and direct-to-consumer channels positions us to meet evolving customer needs.

Responsible for investigating and confirming the facts of loss for advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within the limit of authority.

We are seeking an Auto Adjuster to join our growing team, with a primary focus on MMR claims. The ideal candidate will have experience handling liability claims and be proficient in determining coverage through thorough review and interpretation of insurance policies. Successful candidates will bring strong investigative abilities, excellent organizational skills, and the ability to manage claim details effectively from start to resolution.

We are open to candidates in the eastern or central time zone states.

• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with discretion and independence within increased level of authority.
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims.
• Recognizes and identifies body parts of a vehicle and understands other potential property damage.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Determines subrogation or fraud potential and how to handle.
• Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.).

This job does not have supervisory duties.

• Analytical Thinking
• Auto Insurance Claims
• Automobile Accidents
• Case Management
• Claims Administration
• Claims Resolution
• Claims Review
• Customer Centricity
• Customer Service
• Data Representation
• Desktop Management
• Digital Literacy
• Inclusive Leadership
• Insurance Claims Investigations
• Insurance Coverage
• Insurance Coverage Analysis
• Insurance Policies
• Insurance Policy Review
• Investigative Skills
• Learning Agility
• Negotiation
• Organizing
• Results‑Oriented

• Auto Adjuster Cons I: $53,500 – $86,400
• Auto Adjuster Cons II: $56,000 – $93,250
• Auto Adjuster Sr Cons I: $68,500 – $117,700

Base compensation is offered competitive with the market and is based on experience and qualifications. Total compensation may include incentive pay such as commission or bonus if applicable.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions with reliable internet—minimum 50 MB download and 5 MB upload.

Joining our team isn't just a job—it's an opportunity to shape the future of protection, challenge the status quo, and support causes that matter to you. We offer a supportive environment that encourages growth and innovation.

Effective July 1, 2014, under the Indiana House Enrolled Act (HEA) 1242, it is against public policy and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran. For jobs in San Francisco, please note compliance with the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please note compliance with the Los Angeles Fair Chance Initiative.

For more information, refer to the “EEO Know Your Rights” poster and the FMLA poster provided by the company. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law, including ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, military or veteran status, national origin, religion, sex, or any other protected status.

The Company’s policy prohibits discrimination in all aspects of employment, from hiring to separation.