AVP – General Liability Claims Manager – Remote

Job Details

Type:
Regular. Language Fluency:
English (Required).

Work Shift:

1st Shift (United States of America).

AVP – GL Claims Manager, reporting directly to SVP – Claims, is a full‑time remote role responsible for managing and overseeing General Liability claims activities across assigned programs. The role supervises claims handling workflows, reviews complex and high‑severity claims, and provides guidance on coverage, liability, and damages evaluation, ensuring consistent application of claims best practices.

• Oversight, supervision and management of all aspects of moderate to significant complexity claims from coverage through resolution.
• Adhere to company’s litigation management guidelines.
• Oversee and manage all claim documentation by GL Claims Team.
• Oversight and management of timely reserve setting process.
• Manage, review, and approve all expenses incurred on a claim.
• Oversee and manage all risk transfer opportunities as warranted.
• Timely, professionally, and accurately report claims to reinsurers as required by guidelines.
• Anticipate and meet all customer needs (both internal and external).
• Present claims to senior leadership team and peer groups.
• Coordinate training, mentoring and development of employees in the department.
• Occasional travel to mediations, trials or industry events as needed.
• Perform other duties as assigned.

• Bachelor’s degree with a concentration in business or equivalent work experience; JD applicants welcome but not required.
• 10‑15 years of staff management and claims handling experience, with commercial E&S knowledge.
• Strong claims expertise, including claims management and claims handling experience in General Liability or related commercial lines.
• Experience working with underwriting teams to align claims strategies with program objectives and risk appetite.
• Proven leadership capabilities, including mentoring and supervising claims professionals and influencing cross‑functional stakeholders.
• Experience with litigation management, negotiation, and alternative dispute resolution is beneficial.
• Ability to critically review a claim file for relevant information, accurately access the information and make necessary recommendations.
• Ability to make independent decisions with minimal or no supervision.
• Strong organizational and time‑management skills, with the ability to prioritize multiple complex files and projects in a remote setting.
• Extensive knowledge of the insurance industry and E&S markets.
• Ability to maintain a high level of tact and professionalism.
• Possess strong interpersonal skills.
• Strong verbal and written communication skills.
• Strong computer and office skills.

Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E‑Verify.

If you have a disability and need assistance with the application, you can request a reasonable accommodation by emailing Accessibility (accommodation requests only; other inquiries will not receive a response).

We’re a dynamic team dedicated to innovation, collaboration, and excellence. We encourage growth through learning and leadership development programs, seek innovative thinkers, and value community and supportive teamwork.