Manager, Claims, Non-Marine

Support To Head Of Claims And Regional Claims Manager

Provide support to the Head of Claims and Regional Claims Manager in overseeing the Property & Engineering claims function, ensuring operational efficiency, timely and effective claims settlement, and fair resolution of disputes in line with the company's claims philosophy, while advancing the use of technology, data, and risk analytics to enhance decision-making and overall claims outcomes.

The Opportunity The purpose of this role is providing support to the Head of Claims and Regional Claims Manager in overseeing the Property & Engineering claims function, ensuring operational efficiency, timely and effective claims settlement, and fair resolution of disputes in line with the company's claims philosophy, while advancing the use of technology, data, and risk analytics to enhance decision-making and overall claims outcomes.

About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

• Manage end-to-end Property & Engineering claims, ensuring timely, fair, and accurate settlement
• Provide technical guidance on complex claims and support effective dispute resolution
• Drive operational efficiency through continuous process improvements and strong governance
• Leverage technology, data, and risk analytics to enhance decision-making and claims outcomes
• Build and maintain strong relationships with internal stakeholders, customers, and external partners
• Support team development and promote a high-performance, customer-centric culture
• Ensure compliance with regulatory requirements and internal policies

• Strong technical knowledge in Property & Engineering claims
• Analytical mindset with proficiency in data interpretation and risk assessment
• Familiarity with claims systems, digital tools, and automation platforms
• Strong stakeholder management and communication skills
• Sound judgement and decision-making capabilities
• Customer-focused with a commitment to service excellence
• Ability to drive continuous improvement and change initiatives

Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance

Life Leave, supporting the life events we all experience, leaving your annual leave for rest

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards:

Qorus Reinvention Awards APAC 2025:
Gold winner in the ESG category

Digital Insurance Awards APAC:
Digital Insurance
- Insurer Leader 2025 HKB Technology Excellence Awards:
Automation
- Insurance

Skills:

Adaptability, Claims Administration, Commercial Acumen, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Process Improvements, Process Refinement, Project Delivery, Risk Management, Risk Mitigation Strategies, Sound Judgment, Stakeholder Management

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.