Disability Case Manager

Amazing Opportunity and Great Place to Work!

Come make a difference and consider this unique opportunity to step into a rewarding career.

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards .

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The Disability Case Manager is responsible for administering and case managing assigned Group Short Term Disability claims. They will follow the plan provisions, state and federal guidelines, and established protocols. They work jointly with other team members within STD, and LTD and Risk Management resources.

• Using most efficient and effective means of proactive outreach to obtain and/or dispense information. Involving information to and from claimants, departmental managers, physicians, HR, Payroll, or any other sources.
• Communicating claim status and decisions via telephone and in writing.
• Initiating communications to claimant, physician, and /or plan holder to obtain information, make assessment, and initial claim decision.
• Prioritizing and reviewing new claims to adhere to established departmental productivity. Meeting productivity requirements as established by department for handling “fast track” disability claims with limited durations.
• Investigating and analyzing claim information to determine coverage and benefit eligibility. Performing pre-existing condition investigation and draft adverse determination letter, if applicable.
• Determining disability by comparing functionality with job. Setting up claim for initial benefit approval including physician statement(s) and medical records.
• Following claim management procedures and identifies potential return to work, job accommodation opportunities when applicable.
• Utilizing claim management resources, i.e. MDA (Medical Disability Advisor), and other disability guidelines. Working with the goal of returning claimant to active work status.
• Assessing claim when other sources of income are received to ensure accurate offsets are applied. Recalculating benefits as needed determining under/over payments.

• Demonstrate independent problem solving and decision-making ability.
• Able to clearly communicate claim decisions and contract language verbally and in written correspondence.
• Demonstrate math aptitude, ability to multitask, and analytical skills.
• Have 4-year college education or equivalent work/education experience.
• Experience of 2 years of disability claim management experience (STD), or other previous Group insurance experience.
• Have experience with candidate regulatory and compliance standards.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment…