Adjuster Trainee

Responsibilities

The Adjuster Trainee will develop skills to handle an assigned caseload of workers' compensation claims. The position will be responsible for contacting injured workers, clients and any additional parties to determine compensability.

• Participate in training introducing workers’ compensation claims handling and applicable laws
• Learn to read and interpret complex documents including regulations, statutes, legal documents, investigative reports, medical records, medical bills and claims notes
• Learn to use claims management software and other related software for claims handling and reporting
• Manage medical treatment to provide the optimum level of care while controlling costs
• Learn skills such as investigative communication, negotiation, and decision-making
• Evaluate facts, write clear and concise reports and develop a plan of action.
• Calculate reserves for each claim and adjust as needed.
• Analyze and determine the eligibility of benefit payments
• Communicate effectively through telephone and electronic correspondence with managers, clients, providers and injured workers

• High school diploma or equivalent
• 3 years or more of office experience
• Proficient in Microsoft Office Suite of products
• Experience working in a work from home environment

• Bachelor’s degree from a four year college or university preferred;
• or one to two years related experience and/or training;
• or equivalent combination of education and experience