In-House Auto Claims Representative

In-House Auto Claims Representative

Regular Full-Time

Location:

Laramie, WY, US

Requisition  (3 days ago)

Mountain West Farm Bureau is seeking a full‑time In‑House Auto Claims Representative to join our team. The role includes comprehensive training and mentorship to develop the skills and knowledge necessary to handle auto insurance claims, including investigating, analyzing, and settling claims by determining the extent of personal or property loss/damages. The Representative serves as an internal liaison between policyholders, internal departments, and external stakeholders to process and resolve auto claims accurately.

This full‑time position is located at our home office in Laramie, WY and typically works 40 hours per week. You can expect a competitive wage of $4,016 – $4,384 per month depending on experience.

• Great Communicator – effectively reads, writes, and speaks the English language
• Ethical – uses knowledge, skills, and abilities to maintain high levels of personal and professional integrity
• Technical Capacity – special and practical knowledge in business service areas
• Active Learner – understands the implications of new information for problem‑solving and decision‑making
• Active Listener – gives full attention to what other people are saying and makes sure to understand the points being made
• Analytical Thinking – ability to analyze information and use logic to address issues and problems
• Conflict Management – ability to mediate conflicts between individuals and groups and settle disputes equitably
• Critical Thinking – use logic and reasoning to identify the strengths and weaknesses of alternative solutions and problems
• Customer Service – knowledge of principles and processes for providing customer service
• Independent Judgment – follows established procedures to guide oneself with little or no supervision to complete tasks
• Problem Solving – ability to identify and resolve problems in a timely manner, develop alternative solutions and use reason even when dealing with emotional topics

• 401(k) contribution match
• 7 paid holidays, including Black Friday
• Generous paid time off (PTO), including volunteer time off
• On‑site fitness center

Founded in 1948 to provide Wyoming Farm Bureau members with insurance, we have grown into a multi‑line insurance company, serving the needs of individuals, families and businesses throughout Wyoming and Montana.

What we value:

• Stewardship – we take to heart our responsibility to protect what our clients value.
• Relationships – we keep the promises we make. Integrity, professionalism, respect and personal accountability are ingrained in our company fabric.
• Action – we take pride in our work, challenge ourselves to personal growth, and continually improve the delivery of our products and services.

Minimum Requirements:

• High school degree or GED.
• Prior experience in insurance, customer service, or a related field.
• Knowledge of Microsoft Office Suite or similar software.
• Ability to obtain a state adjuster’s license.
• Valid driver's license and willingness to travel to claim sites as required.
• Ability to work independently with minimum supervision.
• General experience with sales, repairs, or services of automobiles, powersports or trailers.

Preferred Requirements:

• Bachelor’s degree or equivalent work experience.
• Knowledge of insurance policies, terms, and coverage types.
• Background and work experience in auto, powersport and trailer repair, sales, or valuation related fields.
• Certifications in mechanical and body repair (I‑Car, ASE, etc.).
• Basic investigation, evaluation, and negotiation skills.

Federal and state law requires that all applications be considered without regard to race, color, creed, ancestry, religion, sex, age, sexual orientation, national origin, disability, veteran status, genetic information or any grounds prohibited by applicable federal, state, or local law. We believe in and fully support the principle of equal employment opportunity and will fulfill our obligation to the fullest.