Claims Adjuster Trainee - National General

Job Title

Auto Telephone Claims Adjuster Trainee

In‑office, Ontario, California

National General Insurance is currently hiring for an Auto Telephone Claims Adjuster Trainee. Candidates must be able to work in‑office at our Ontario, California location. The Claims Auto Trainee is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages, and negotiates claims within authority.

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Recognizes and identifies body parts of a vehicle and other potential property damage

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

• This job does not have supervisory duties.

• Analytical Thinking
• Customer Centricity
• Customer Relationship Building
• Customer Service
• Learning Agility
• Process Oriented
• Results‑Oriented
• Time Management

Base compensation offered for this role is $22.84/hr – $29.57/hr, based on experience and qualifications. Total compensation may include incentive pay (commission, bonus, etc.) if applicable.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, a dedicated private workspace and reliable internet (minimum speeds of 50 MB download and 5 MB upload) are required.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as we do not sponsor work visas.