Claim Consultant Cyber & Technology

Claims Consultant FL - CV07GE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford Global Financial Lines Cyber and Technology Team currently has an open claim professional position. As a Cyber and Technology claims professional, you will be responsible for handling a caseload of first party and third party Cyber and Technology claims, from inception to final disposition.

• Conduct investigations and analyze and evaluate the information learned.
• Appropriately and accurately analyze and determine coverage, liability and damages based upon the facts of each claim.
• On first party cyber claims: investigate cyber security incidents, determine the cause of the network intrusion, and work quickly with customers, law firms and vendors to mitigate the effects of the cyber security incident and coordinate an appropriate response.
• When responding to active cyber incidents, act quickly to assist and respond to urgent customer needs.
• Communicate timely written position(s) to insured and other required parties on coverage, liability, damages and other issues.
• Set appropriate expense and indemnity reserves and monitor on a regular basis for any needed adjustment.
• Present cases to management for expense or indemnity reserve authority above established authority levels.
• Develop and implement resolution strategies through negotiations to achieve high quality outcomes.
• Proactively manage litigation and counsel, inclusive of litigation planning and execution, budgeting, and bill review.
• Understand and analyze potential extra‑contractual liability as needed.
• Attend trials and mediations as necessary.
• Contribute to broader claim and enterprise goals by participating in audits, projects, training, and product development initiatives.
• Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
• Provide support and work collaboratively with business partners to evaluate and address claim trends and developments.
• Address inquiries from agents and policyholders, providing superior customer service.
• Provide key training and marketing support to Underwriters.
• Attend and present at various industry events each year on risk management and claims topics.

• Knowledge of both first‑ and third‑party claims (a plus).
• Bachelor’s degree required;
  Juris Doctorate degree preferred.
• Minimum of three years handling litigated coverage and/or liability cases as defense counsel or claims handler specifically in Cyber & Technology, Privacy and Data Breaches, Media Liability and Professional Liability, with a proven track record in handling Cyber & Technology liability claims.
• Disciplined, results‑oriented and able to focus on bottom‑line results.
• Excellent oral and written communication skills.
• Excellent strategic thinking ability and execution skills.
• Excellent negotiation and advanced technical claim handling skills; knowledge of insurance coverage issues is a plus.
• Superior time, task prioritization and desk management skills.
• The ability to communicate thoughts clearly and concisely, and to influence and persuade others.
• Ability to work with moderate supervision and employ a team‑player attitude.

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT; Lake Mary, FL; San Antonio, TX; Naperville, IL or Scottsdale, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

The listed annualized base pay range is: $122,400 - $183,600. Other rewards may include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition.

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age