Field Consultant, CLESS; Construction Defect

Overview

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, Nationwide’s Property and Casualty team could be the place for you. Our customers and partners are at the center of everything we do, and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description

Summary:

Do you have a strong desire to resolve insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you. As a Field Consultant, we’ll count on you to promote and provide exemplary customer service.

• Analyze, review and adjust commercial casualty claims, most of which are of a serious and complex nature.
• Investigate and evaluate property damage and negotiation resolutions.
• Handle lawsuit files and oversee defense counsel activities.
• Dispo se of claims according to prescribed authority.
• Provide advice, counsel and training to Claims representatives.

• Responsible for the most serious and complex commercial bodily injury and/or property damage claims.
• Make decisions within maximum authorization; recommend settlement values in the disposition of serious and complex claims.
• Adhere to high standards of professional conduct while delivering superior claims service.
• Plan and meet deadlines to promptly apply best claims practices to resolve all assigned cases in accordance with company guidelines.
• Use various methods of settlement in cases where warranted.
• Assign cases to outside vendors as warranted.
• Provide reserve analysis to ensure timely and accurate case reserves in accordance with best claims practices.
• Maintain current knowledge of assigned insurance lines, court decisions, guidelines, and changes in policy; attend seminars or training as needed.
• Provide advice, counsel and training to Claims representatives of all levels; provide specialized training and consultation to non-claims areas as requested.
• Create and analyze severe incident reports, reinsurance reports and other information for home office, claims management and underwriting.
• Oversee defense counsel in all lawsuit activities throughout the life of the claim.
• Deliver a positive customer service experience to all internal, external, current and prospective Nationwide customers.
• May perform other responsibilities as assigned.

• Education:
  
  Undergraduate degree or post-graduate studies preferred.
• License/Certification/Designation:
  State licensing where required; successful completion of required/applicable claims certification training/classes.
• Experience:
  
  Eight years commercial casualty claims handling experience preferred.
• Knowledge, Abilities and
  
  Skills:
  
  Superior knowledge of best claims practices for severe and complex bodily injury and property claims; knowledge of insurance contracts, medical terminology and legal aspects; ability to operate claims systems and related software; proven ability to meet customer needs and provide exemplary service; analytical skills for independent decision-making and conflict resolution; ability to coordinate with defense counsel; strong written and verbal communication;
  
  organizational skills to establish work priorities; ability to operate personal computer and related software; willingness to engage in training and leadership as needed.

• Overtime Eligibility:
  Exempt (Not Eligible).
• Working Conditions:
  
  Normal office or field claims environment; may require travel, sitting for extended periods, driving, and physical inspections of accident scenes and property loss sites; ability to work outside in all weather; may require irregular hours and CAT (catastrophe) assignments; on-call availability.
• ADA:
  Principal functions may vary by assignment.
• Background/Credit Check:
  Valid credit check and/or background check may be required as part of the selection process.

• B…