Account Specialist - Commercial Lines at Sentry Insurance Edwardsville, IL

Account Specialist - Commercial Lines – Sentry Insurance, Edwardsville, IL.

• Serve as the primary point of contact and resource for producers, customers, and agents within the territory.
• Build positive relationships with producers, customers, agents, and team members to enhance service experience and retention.
• Assist sales producers or agents in maximizing selling time by servicing existing books, supporting cross‑selling activities, and collaborating with placement agencies on risks unacceptable to Sentry.
• Identify opportunities, make detailed decisions, and understand risks and consequences of business decisions.
• Own all service‑related items (calls, emails, faxes) regarding service needs, changes, questions, and problems.
• Proactively monitor and ensure completion of service needs, including quotes, renewals, policy changes, billing, audit, and other items.
• Maintain knowledge of procedures, policies, and state requirements.
• Independently manage small commercial books of business within the assigned territories, focusing on experience, retention, and sales opportunities.
• Create new and renewal applications for these businesses.
• Apply sound underwriting principles and stay current on commercial lines products and excess markets.
• Liaise between sales producers, underwriting, internal departments, and customers/agents to gather underwriting requirements and documents.
• Monitor status of outstanding quotes, renewals, and policy changes.
• Own the service team and overall service experience of supported territories.
• Respond promptly to inquiries and maintain frequent contact with customers, agents, and producers.

• Associate Degree or equivalent work experience.
• 2+ years of related work experience.
• Property & Casualty License required; otherwise must obtain within 120 days of hire.
• Prior Commercial Lines insurance experience desired, with knowledge of commercial products and underwriting guidelines.
• Ability to interpret and apply commercial insurance concepts and underwriting guidelines.
• Limited travel to attend team meetings or meet prospects/current customers.
• Strong PC skills and ability to quickly learn various software applications.
• Composure, strong customer‑service skills, and ability to build and maintain relationships.
• Presentation and selling skills required.
• Ability to balance multiple priorities in a fast‑paced environment and work independently with little direction.

• Hybrid work model:
  Work from home Monday and Friday; in‑office Tuesday through Thursday.
• In‑office workspace with materials; laptop and home‑office equipment provided prior to start.
• Meal subsidy for associates reporting to the office.
• 401(k) plan with dollar‑for‑dollar match on first eight percent and immediate vesting.
• Tuition reimbursement through Sentry University (SentryU).
• Generous paid‑time‑off and volunteer‑time‑off.
• Group medical, dental, vision, life insurance, parental leave, and additional health & wellness benefits.
• Well‑being and employee‑assistance programs.
• Sentry Foundation gift‑matching program.

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.