Multi-Line Claims Adjuster – Litigation & Liability

Overview

Multi-Line Claim Consultant

Location: Remote
Schedule: Monday – Friday
Salary Range: $75,000 – $80,000 annually

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi-line claims across multiple accounts and jurisdictions nationwide. This role manages claims from assignment through resolution (cradle to grave), including files with litigation exposure, while ensuring compliance with CCMSI claim handling standards, client‑specific instructions, and applicable state laws.

This position is designed for experienced adjusters with 5+ years of multi-line claims experience who can independently manage a high‑volume caseload while delivering quality claim outcomes and exceptional client service. The ideal candidate brings strong litigation management skills, excellent organization, and the ability to effectively prioritize competing demands across a diverse portfolio of claims.

• Investigate, evaluate, and adjust multi-line claims in accordance with corporate standards, client handling instructions, and applicable laws
• Manage claims from assignment through resolution, including files with litigation exposure
• Establish and maintain reserves within designated authority levels
• Review and approve medical, legal, damage estimate, and miscellaneous claim‑related invoices
• Negotiate claim settlements in accordance with client instructions, authority limits, and jurisdictional requirements
• Authorize and issue claim payments in accordance with established claim procedures
• Coordinate and oversee defense counsel, surveillance vendors, case managers, and other claim‑related service providers
• Assess and pursue subrogation opportunities where applicable
• Maintain an active diary and ensure appropriate file movement and timely follow‑up
• Prepare claim status reports, reserve analyses, and client communications as required
• Provide notices to excess and reinsurance carriers when appropriate
• Attend mediations, hearings, legal proceedings, and settlement conferences as needed
• Support claim reviews, client meetings, and training initiatives when requested
• Ensure full compliance with Corporate Claim Handling Standards and client‑specific requirements

• 5+ years of multi-line claims handling experience
• Experience managing litigated claims and working with defense counsel
• Strong understanding of claim investigation, liability analysis, coverage evaluation, and negotiation strategies
• Ability to independently manage a caseload of approximately 125–150 files
• Experience handling claims across multiple jurisdictions
• Strong analytical, organizational, and decision‑making abilities
• Excellent verbal and written communication skills
• Ability to work effectively in a fast‑paced, deadline‑driven environment
• Proficiency with Microsoft Office applications, including:
  • Microsoft Excel
  • Microsoft Outlook
  • One Note
• Reliable, predictable attendance during assigned client service hours
• Active home‑state adjuster license required
• Must provide license number and NPN (National Producer Number) prior to hire to verify licensing status
• Ability to obtain and maintain additional state licenses as required

• Prior TPA experience
• Experience handling national account claim programs
• Multi‑state adjuster licensure

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits
  :
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans
  : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth
  :
  Internal training and advancement opportunities
• Culture
  : A supportive, team‑based work environment

• Quality claim handling – thorough investigations, strong documentation, well‑supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow‑through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment –…