Licensed Insurance Customer Service

Job Description

** Candidate must have an active Pennsylvania Insurance License and previous insurance experience to be considered**

At Paciotti Insurance Agency Inc, we are proud of our longstanding history of providing exceptional insurance services to our clients for over 40 years. Our close-knit team values collaboration, support, and dedication to delivering the best possible customer service. We represent a wide range of reputable insurance companies, including Erie Insurance, Travelers, Millville Mutual, Windsor Mt Joy, Progressive, and more. As a team, we work closely with underwriters, claims staff, and other company employees to ensure our clients' needs are met with excellence and care.

We are seeking a Licensed Insurance Customer Service Representative who will also be responsible for sales activities. This role offers a base salary ranging from $45,000 to $65,000, with the opportunity to earn additional commission and bonuses. Most representatives make an additional $15,000 to $25,000 in commissions based on performance. As a key member of our team, you will play a vital role in providing exceptional service to our clients, while also identifying opportunities to drive sales growth and expand our customer base.

If you're a licensed insurance professional with a passion for customer service and sales, we want to hear from you! Join our team and become part of a supportive and dynamic work environment where your contributions are valued, and your potential for growth is unlimited.
Apply today to take the next step in your insurance career with us!

• Paid Time Off (PTO)
• Work from Home
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Hands on Training
• Tuition Reimbursement
• Career Growth Opportunities
• Retirement Plan
• Bonus Opportunities
• Warm Leads Provided
• Work-Life Balance
• Weekends Off
• Holidays Off
• Evenings Off
• Paid Holidays
• 401k Plan
• Professional Development
• Advancement Opportunities
• Mentorship
• Continuing Education Opportunities
• Ongoing Training Seminars
• Performance Bonuses
• Professional Work Environment
• Team Building Activities
• Equipment Provided
• Office Snacks and Coffee
• Paid Sick Leave
• Personal Workspace
• Active Community Involvement
• Monday - Friday (9am - 5pm) Work Schedule

• Cultivates and maintains strong relationships with clients.
• Ensure ongoing engagement and satisfaction through consistent communication.
• Follow up on warm leads provided by the company.
• Process insurance policy payments accurately and efficiently.
• Identify opportunities to upsell additional products to existing clients.
• Prepare and issue insurance documents promptly and accurately.
• Facilitate policy changes and updates based on client requests.
• Implement retention strategies to foster loyalty and satisfaction.

• License Requirements:
  Candidate must have an active Pennsylvania Insurance License to be considered.
• Preferred candidate would have 3+ years in the insurance industry.
• Skilled in prioritizing tasks based on urgency and importance.
• Capable of handling multiple tasks simultaneously.
• Collaborative and supportive team member who fosters a positive work environment.
• Proactive and motivated individual who takes initiative without constant supervision.
• Clear and effective communication skills, both written and verbal.
• Strong analytical and problem‑solving skills.
• Demonstrates professionalism and respect in all interactions within the office environment.