Field Claims Specialist II, Property Content; Dallas, TX - WFH

Overview

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This is a work-from-home position with day travel to policy locations (on average 3–4 days a week) via company vehicle (personal use, gas and maintenance included). Claims inspections will include onsite and virtual inspection. Candidate location:
Dallas, TX (preferred).

• 3–5 years of insurance field/property claims handling or adjusting experience
• Solid experience with Xactimate
• Content inventory, pricing and repair/mitigation experience
• Construction background/experience – residential, remodeling, water mitigation, etc.
• Strong customer service competency
• Strong written and verbal communication skills

• Medical, dental, vision
• 401(k) with company match
• Company‑paid pension plan
• Paid time off (minimum 18 days for newly hired associates, plus holidays and additional time)
• And more

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Property Contents Field Claims Specialist, you will assist with the investigation and evaluation of moderate to severe losses focusing on the contents portion of the loss. You will meet with customers or their representative to complete an inventory of damaged contents and conduct research to establish pricing for damaged contents. During the claim, you will work with vendors on cleaning, restoring and replacing damaged contents.

• Handle all assigned claims promptly and effectively, with little to no direction and oversight.
• Make decisions within delegated authority as outlined in company policies and procedures.
• Determine proper policy coverages and apply appropriate claims practices to resolve cases in alignment with company guidelines.
• Open, close and adjust reserves according to company practices to ensure reserve adequacy.
• Adhere to file conferencing notification and authority procedures.
• Maintain current knowledge of insurance, applicable products/services, court decisions, local industry repair procedures and local market pricing.
• Submit severe incident reports, reinsurance reports and other information to claims management as needed.
• Partner with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities.
• Assist or prepare files for lawsuit, trial or subrogation.
• Deliver an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
• Adhere to high standards of professional conduct while providing delivery of outstanding claim’s service.
• Mentor less experienced claims associates and help with training/presentations as assigned by claims management.
• Perform other responsibilities as assigned.

Reports to Claims Manager. Individual contributor role.

• Undergraduate degree or equivalent experience.
• State licensing where required.
• Successful completion of required/applicable claims certification training/classes.
• Three to five years related property claims experience.
• Experience in a customer service environment, including flexible work schedules and extended work hours preferred.

• General knowledge of insurance theory and practices, contracts and their application.
• Property estimating and automated claims systems.
• Demonstrated knowledge of the investigation, discussion and settlement activities used to resolve extensive property damage claims.
• Proven…