SIU Investigator; Remote U.S

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion.

C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennia ls, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website:

This position can be remote anywhere in the United States, however Texas is preferred.

We are seeking an experienced investigator to join our Special Investigations Unit (SIU). SIU is responsible for detecting, investigating and deterring insurance fraud committed against our companies, its policyholders and the insurance industry as a whole.

This position offers a flexible workplace location for the right candidate, including with the ability to work largely remotely and/or with a hybrid in-office/remote presence in limited regional offices

What you will do:

• Provide investigative and anti-fraud advisory services across specialty and standard commercial lines insurance products
• Conduct comprehensive investigations of questionable insurance claims and policies in compliance with legal and industry standards
• Screen and extract source data from claim and policy files
• Collaborate with file handlers in development and execution of investigation plans
• Conduct and/or case manage claims and policy field investigations that include interviews, recorded statements, and scene investigation
• Case manage vended services such as surveillance, activity checks, and medical canvases with a focus on quality, timeliness and cost control
• Conduct desk‑based investigations ranging from locating individuals to conducting comprehensive and detailed background investigations. Investigations require research, analysis and preservation of web‑based OSINT records utilizing sources such as:
  • Proprietary public record databases
  • In‑depth web presence mining of social media, photo/video sharing websites, business due diligence and news media/archives
  • County, state & federal repositories for records such as civil/criminal, liens/judgments, vehicle/properties, professional licensing.
  • Claim history via ISO Claim Search and related products
  • National Insurance Crime Bureau (NICB)
• Preserve physical and digital evidence
• Provide timely communications with file handlers of ongoing investigative activities and case disposition
• Prepare professional investigative reports that include detailed findings, supporting documents and recommendations
• Develop and maintain network of anti‑fraud enforcement/regulatory agency personnel, industry counterparts and law enforcement
• Participate in regional anti‑fraud industry training and task force meetings
• Ensure knowledge and compliance with all anti‑fraud regulatory requirements of any assigned territories
• Refer and package cases that warrant mandatory reporting to state anti‑fraud agencies
• Participate in anti‑fraud training and marketing for company personnel and customers
• Periodic regional travel and an ability to work independently required

What you will bring to C&F:

• Bachelor’s degree or equivalent experience required.
• 6+ years of experience as an SIU investigator with either an insurance carrier and/or government anti‑fraud agency, in the investigation of property & casualty claims
• Prior background in insurance claims and/or law enforcement preferred with a proven record of diligent and proactive anti‑fraud efforts
• Social media savvy, proficient in…