Business Insurance Client Manager - Commercial Lines

Career Opportunity - Business Insurance Client Manager

If you are looking for:

• An employer that provides tremendous growth and invests in your learning
• A professional work environment where teammates are supportive and accountable
• An opportunity to teach new tools and technology to your clients and community
• Standard working hours, with options for remote work and flexible schedules
• A competitive salary with outstanding benefits
• A family-oriented employer that has been in business for over 60 years

Then we should talk, because we are always looking for:

• Self-motivated individuals with an “old-fashioned” work ethic and positive attitude
• Someone with a proven ability to support and potentially lead a team
• A quick learner who can grasp new concepts & ideas in a fast paced environment
• A client-focused professional who is able to listen, communicate, and teach technology

This position is directly responsible for assisting in the production of new accounts and the retention of existing insurance accounts. Provides prompt, efficient, friendly, high‑quality service to designated accounts in support of Producer activities. Communicates consistently and positively with clients to reinforce our “Client‑first” service philosophy. Builds and maintains good relationships with clients and office staff. Follows agency established procedures and guidelines to perform assigned duties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 years insurance experience
• NC Department of Insurance Property & Casualty License or ability to obtain license within the first 30 days of employment

• Ability to discuss, support, and sell insurance products in states where the agency functions.
• Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs, including but not limited to Microsoft Office (Word, Excel and Outlook) and Applied EPIC.
• Excellent written and verbal communication skills.
• Assertive self‑starter with the ability to influence others.
• Client focused and able to work in a team‑oriented environment.
• Demonstrated effective presentation skills through both verbal and written communication.

May have some supervisory responsibilities as the business grows.

• Gathers information and risk management recommendations for new business/renewals.
• Works closely with Producers on new prospects to maximize success.
• Conducts periodic service calls for designated accounts.
• Involves Producer and/or Management on claims, payment problems, loss control, and renewals.
• Performs special projects at the request of designated clients upon approval of manager.
• Maintains a concern for timeliness and completeness when interacting with clients, agency and company personnel to minimize potential for errors & omissions claims.
• Completes applications for designated renewal business and analyzes renewable process with Producer to have a common understanding.
• Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Completes changes/requests within 24 hours of receipt.
• Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail, email and/or phone prior to renewal.
• Receives and reviews all terminations and cancellations to determine action.
• Handles premium collection through form letters and requests cancellation of policies when necessary.
• Follows up on outstanding claims and provides assistance in their resolution.
• Monitors audits done by carriers and manages the Agency’s handling of these audits.
• Maintains continuing education as needed for insurance license.
• Maintains appropriate professional insurance designation (CIC, CISR, or CPSR).
• Performs other functions as assigned by management.

This is primarily a…